Field Service: Discontinued Support for WorkWave Route Optimization

Starting in MYOB Acumatica 2026.1.1, the WorkWave route optimization functionality has been discontinued and is no longer supported.

What You Need To Know

With the removal of this functionality, the following changes have been applied:

• The WorkWave Route Optimization check box has been removed from the Enable/Disable Features (CS100000) form, so the feature can no longer be enabled.
• The Optimize Appointment Scheduling (FS501400) form is no longer available.
• The Schedule Optimization Settings section and its elements have been removed from the Service Management Preferences (FS100100) form.
• The Optimization Result box has been removed from the Settings tab (Scheduled Date and Time section) of the Appointments (FS300200) form.

About this Change

As of April 2024, Acumatica discontinued sales and official support for the WorkWave optimization engine integration. This integration previously assisted field service companies with route optimization and driver assignment for appointments. Because the integration is no longer available or supported, the corresponding feature has been removed from the system.