Workflow UI: Support of Action Sequences

This topic describes support of action sequences by Workflow UI.

Adding Subscribers

The customizer adds the subscribers to an action by using the new Actions Executed on Success tab of the Action Properties dialog box on the Actions page in the Customization Project Editor. The following screenshot shows this dialog box for the Close action on the Cases (CR306000) form. Notice that this action has one subscriber: The Release action (see Item 1 in the following screenshot), which the system executes if the case is billable (Item 2).

Tip: Instead of specifying a condition explicitly, the customizer can select True in the Condition column to make the system always execute the subscriber action.

By default, the system executes all actions in a sequence even if any of these actions fails. If needed, the customizer can make the system stop the execution of subscribers if a triggering action fails by selecting the Stop on Error check box (Item 3).

Figure 1. The subscribers of the Close action


Viewing the Triggering Actions

The customizer can see what actions trigger the execution of the current action on the new Triggering Actions tab of the same dialog box (see the following screenshot).

Figure 2. The Triggering Actions tab of the Action Properties dialog box


Note that after the customizer has added the Release action as a subscriber on the Actions Executed on Success tab for the Close action, the Close action automatically appears on the Triggering Actions tab in the Action Properties dialog box for the Release action.

Editing Dialog Boxes of Subscriber or Triggering Actions

If a subscriber action or a triggering action has a dialog box configured for it, the system displays the name of this dialog box as a link in the Dialog Box column (see Item 1 in the following screenshot). If the customizer clicks this link, the Dialog Box Values dialog box opens, in which the customizer can specify values other than the default ones. The screenshot shows the selection of the More Info Requested value (Item 2) instead of the default In Process value for the Reason box of the Details dialog box for the Open action.

Figure 3. The specification of dialog box values for a subscriber action


If no values are specified explicitly in the Dialog Box Values dialog box, the system uses the default values specified on the Dialog Boxes page.