Inventory and Order Management: Prepayments in RMA Orders

In MYOB Acumatica 2024.2.1, improvements to the processing of sales orders with the RMA Order automation behavior and credit terms that require prepayments have been introduced, as described below.

RMA Orders Requiring Prepayments

In previous versions, if credit terms requiring a prepayment were used in an RMA order on the Sales Orders (SO301000) form, the system did not check whether the prepayment requirements were met.

In MYOB Acumatica 2024.2.1, the system can be configured to require a prepayment for an RMA order whose type has the following settings on the Template tab of the Order Types (SO201000) form (further referred to as RMA order):

  • Automation Behavior: RMA Order
  • Default Operation: Issue
  • AR Document Type: Invoice or Debit Memo

To cause the system require a prepayment for the RMA order, a user must select the Prepayment Required check box on the Credit Terms (CS206500) form for the terms specified on the Financial tab of the Sales Orders form (see Item 1 in the following screenshot). In the Payment Information section of the tab, the following UI elements will be shown (Item 2):

  • The Override Prepayment check box
  • The Prepayment Percent box
  • The Prepayment Amount box
  • The Prepayment Requirements Satisfied check box

For the RMA order, the system checks whether the total amount of the applied prepayments and payments meets the required prepayment amount. If the order does not have applied prepayments or payments in the required amount, it is assigned the Awaiting Payment status (Item 3).

Figure 1. The Awaiting Payment status and prepayment settings


If the RMA order is assigned the Awaiting Payment status, users can process the receipt of the returned items and the return of drop-shipped items to the vendor.

When the required prepayment amount has been met, the Prepayment Requirements Satisfied check box becomes selected (see Item 1 in the following screenshot) and the RMA order is assigned the next status in the workflow (Item 2).

Figure 2. The RMA order with a prepayment for the required amount


Attention:
The system does not consider the following documents listed on the Payments tab of the Sales Orders form to be prepayments or payments for the RMA order:
  • Payments and prepayments with the Voided status
  • Credit card payments with an expired pre-authorized transaction
  • Credit card payments without an active transaction

If the balance of the RMA order is negative, the Prepayment Percent and Prepayment Amount boxes contain 0. When the balance becomes positive, the Prepayment Percent and Prepayment Amount values will be recalculated automatically based on the prepayment percent of the credit terms specified in the order.

Suppose that the Prepayment Percent value had been overridden before the balance of the RMA order became negative. In this case, when the balance becomes positive again, the system will recalculate the Prepayment Percent and Prepayment Amount values based on the overridden Prepayment Percent value.