Card Payments

Before processing payments, you configure processing centers in MYOB Advanced, as described in Configuring Payment Processing. This topic describes how the processing of card payments typically unfolds.

Processing Payments

Payments can be collected automatically from customers with default payment methods based on credit cards. For details on configuring automatic payment processing, see Automatic Payment Collection.

For invoices that have credit card customer payment methods selected for the payments, you use the following forms to process payments:

• Generate Payments (AR511000) form: Generate payment documents for the invoices you select. You can select customer invoices that have due dates approaching or that are overdue and generate payment documents for selected invoices.
• Capture Payments (AR511500) form: Perform mass-processing of customer payments by using the customers' default cards and a specific processing center.

For each customer with at least one valid credit card, any document may be paid by using the card, with the payment process initiated on a per-document basis. To process payment for a particular document, use either of the following forms:

• Payments and Applications (AR302000): On this form, you create a payment by using a customer card as a payment method. You then click Capture on the form toolbar to initiate the payment process through the appropriate processing center. When the system receives a response about the capture transaction being successful, the system releases the payment.
• Cash Sales (AR304000): On this form, you create an invoice with a credit card payment method to record cash sales of goods that are paid immediately by credit card. You then click Capture on the form toolbar to initiate the payment process through an appropriate processing center. When the system receives a response about the capture transaction being successful, the system releases the cash sale invoice.

Processing Payments from New Credit Cards

In MYOB Advanced, you can enter information about a new credit card while processing a payment on the Payments and Applications (AR302000) form. For details on configuring an Authorize.Net processing center, see To Configure the Authorize.Net Processing Center with the API Plug-in.

When you need to accept a payment from a customer's credit card that is not stored in MYOB Advanced, the processing of the payment occurs as follows:

1. You create a payment or prepayment on the Payments and Applications form and initiate the processing of a credit card payment by clicking Capture on the form toolbar or clicking Authorize (under Card Processing) on the More menu.
2. MYOB Advanced displays the Authorize.Net hosted form filled in with the payment amount, payment ID, and customer address.
3. You enter the new credit card data and initiate the payment.
4. MYOB Advanced sends the payment data to the processing center.
5. MYOB Advanced receives a response from the processing center; it then saves the transaction data, customer profile ID, and customer payment profile ID for further reference.

For details on entering a payment from a new credit card, see To Enter a Payment from a New Credit Card.

Processing Credit Card Transactions Held for Review by the Processing Center

Some transactions are considered suspicious by the processing center, with the conditions defining which transactions should be held for review defined in the fraud detection terms of the specific processing center. If a user enters a suspicious transaction, MYOB Advanced displays a warning message, assigns the Held for Review (Authorization) or Held for Review (Capture) status to this payment, and assigns the Held for Review status to this transaction, which should then be approved. You can view these statuses in the following elements on the mentioned forms:

• The Tran. Status column in the Card Processing table on the Payment Information tab of the Invoices (SO303000) form
• The Tran. Status column on the Card Processing tab of the Payments and Applications (AR302000) form
• The Tran. Status column on the Card Processing tab of the Cash Sales (AR304000) form
• The Proc. Status column on the Validate Card Payments (AR513000) form

Once a credit card transaction has received the Held for Review status, you should go to https://www.authorize.net/, click Transaction Search > Suspicious Transactions, and approve or void the transaction. For details, see To Process a Transaction Held for Review by the Processing Center.

After the transaction has been processed in Authorize.Net, on the Payments and Applications form, you click Validate Card Payment (under Card Processing) on the More menu. As a result, the system performs the following actions:

1. Updates the processing status of the transaction in the Processing Status box of the Summary area.
2. On the Card Processing tab, adds an appropriate transaction record.
3. Does one of the following, depending on what type the transaction is and whether the transaction has been approved or voided:
   • For approved capture transactions: releases the payment, and for a payment from a new card, creates a customer payment method and assigns it to this payment.
   • For approved authorization transactions: creates a customer payment method for the payment from the new card, and assigns the payment method to this payment.

For details, see To Process a Transaction Held for Review by the Processing Center.

You can update the processing status of multiple credit card transactions held for review by the processing center at once on the Held for Review tab of the Validate Card Payments (AR513000) form. The table on this tab displays the transactions held for review by all processing centers configured in MYOB Advanced. You can display only the transactions processed by a particular processing center by selecting the processing center in the Proc. Center ID box in the Selection area of the form. To update the payment processing status for individual credit card transactions, you select the unlabeled check box in the rows of the transactions and click Validate on the form toolbar. To update the payment processing status for all credit card transactions in the table, you click Validate All on the form toolbar. If the processing status of the credit card transaction changes as a result of the validation, the transaction disappears from the table, and the transaction should be further processed as described earlier in this section.

To avoid manual validation of credit card transactions held for review by processing centers, you can set up an automation schedule that will run the validation process at specific intervals. You define a schedule on the Automation Schedules (SM205020) form, which you can open by clicking Schedule > Add on the toolbar of the Validate Card Payments form. For more information on automation schedules, see Automated Processing: General Information.

Handling Failed Transactions

By using MYOB Advanced inquiry forms, authorized users can view successful and failed credit card transactions and handle them properly. On the Payment Method Transaction History (AR406000) form, you can perform inquiries on transactions that occurred during a particular interval or with a particular credit card.

You can also review failed transactions by using the Payment Processing Log (AR406500) form. Note the response reason code from the processing center and the processing status of the failed transaction. If a transaction has failed because of a technical reason, such as a failed connection, repeat this transaction by using the Capture Payments (AR511500) form. If a transaction has failed because of card expiration or insufficient funds, review the credit card issue with the customer and, if the issue with the credit card has been resolved, capture the payment again, or reassign another card (if one is available) to the payment, and capture the payment by using the new card.

Handling Transactions that Require Manual Processing

In some cases, payment transactions cannot be processed automatically by the system. You may need to review and manually process such transactions in the following cases:

• A payment matches the criteria for automated processing, but cannot be processed because the processing center declined the transaction. These payments are removed from the automated queue and can remain unnoticed and cause delays in credit card processing.
• A payment does not match the criteria for automated processing, for example, it has no value specified in the Card/Account Nbr. box on the Payments and Applications (AR302000) form and has no transaction or its transaction has failed or expired. These can remain unnoticed and cause delays in credit card processing.
• A payment is held for review and requires immediate attention, because transactions held for review expire in a very short time period. These payments can remain unnoticed and cause loss of transactions.

You use the Card Payments Pending Review (CA403000) form to review a list of AR documents that require manual processing. As soon as a document appears on the form, you should open the document on the Payments and Applications form or Cash Sales (AR304000) form and resolve the issues as follows:

• For a document that failed processing, you review the transaction in the processing center and in the system and can either try to repeat the transaction, record the transaction to the payment, or validate the payment.
• For a document that has issues with the credit card, you can contact the customer and ask them to add funds to the card account or provide a new payment method.
• For a document with a transaction held for review, you review the transaction in the processing center and validate the document in the system by clicking Validate Card Payment on the More menu of the Payments and Applications or Cash Sales form.
• For a document that failed validation after import, you can review the applied documents on the Application History tab of the Payments and Applications form and process the payment manually.

When a document has been successfully processed, it disappears from the list on the Card Payments Pending Review form.

Manually Recording Credit Card Authorizations Obtained Externally

When you charge a customer for a particular invoice, perform a refund, or review a failed transaction, you can get the transaction number and an authorization code by calling the processing center. In this case, you can manually enter into the system the information received from the processing center for the transaction as follows:

1. By using the Payments and Applications (AR302000) form, you select the payment.
2. On the More menu (under Card Processing), you click Record and Capture Preauthorization. The CC Payment with External Authorization dialog box opens.
3. You enter the authorization number assigned by the processing center.
4. You click Save in the dialog box to save the data.

   The system initiates the capture of the specified amount for the payment by using the entered authorization number.

Processing Card Payments with Optional Saving of Payment Profiles

You can configure the system in such a way that payment profile data is not saved when card payments are processed; optionally, the data could be saved if a customer wants it to be saved. The system can authorize, capture, refund, and void credit card payments for which a payment profile is not saved in the system.

To configure the system to not create payment profiles, when processing a payment with a particular processing center, do the following:

1. On the Processing Centers (CA205000) form, select the needed processing center.
2. Clear the Allow Saving Payment Profiles check box. Click Save to save your changes.

   When accepting card payments, the system will associate a payment with the credit card transaction without creating a customer payment method.

To configure the system to not save customer payment methods for customers of a particular customer class, do the following:

1. On the Customer Classes (AR201000) form, select the customer class for which you want to forbid the system to save customer payment methods.
2. On the General tab (Credit Card Processing Settings section), select Never in the Save Payment Profiles box.
3. Click Save to save your changes.

   When accepting card payments from customers of this class, the system will associate a payment with the credit card transaction without creating a customer payment method.

To configure the system to create customer payment methods by a user's request, do the following:

1. On the Processing Centers form, select the needed processing center.
2. Make sure that the Allow Saving Payment Profiles check box is selected. When accepting credit card payments, if the settings of the customer class allow it, the system will extract the payment profile ID from the processing center and create a customer payment method associated with the credit card.
3. On the Customer Classes form, select the customer class for which you want to configure optional saving of customer payment methods.
4. On the General tab (Credit Card Processing Settings section), select Upon Confirmation in the Save Payment Profiles box. Click Save to save your changes.

   By default, the system will not save a payment profile when accepting a new card payment from a customer of the class, but you can manually indicate that the card for a particular payment or prepayment should be saved by selecting the Save Card check box, which appears on the Payments and Applications (AR302000) form when this option is selected. A customer payment method for the customer selected in the payment or prepayment will be created on the Customer Payment Methods (AR303010) form. Credit cards matched to this customer can be processed on the Synchronize Cards (CA206000) form.

Managing Void and Refund Operations

In some cases, you may need to void or refund a payment made by credit card.

To process such a transaction correctly, select a particular payment on the Payments and Applications form and do the following:

• For preauthorized payments, on the More menu (under Card Processing), click Void Card Payment.
• For captured and released payments, click the Void button on the form toolbar, and then on the More menu, click Void Card Payment.
• For captured payments in the Balanced status, release the payment first, and then void it as you do for captured and released payments.

A transaction may be voided or canceled only within a brief time interval (generally about 24 hours)—after the original transaction has been performed and before it has been settled. The system attempts to void the transaction first; if the transaction is declined by the processing center, the system attempts to perform a refund, which is a separate transaction that returns the paid amount to the card. The original document will include references to the resulting transaction and to all previous card processing transactions performed for the document.

To void a cash sale paid by a credit card, do the following:

1. On the Cash Sales form, select the transaction you want to void.
2. On the form toolbar, click the Reverse button.

   The system creates a document with the Cash Return type.

3. On the More menu (under Card Processing), click Void Card Payment, and then click Refund Card Payment.

   The voided transactions will be processed along with regular cash sales transactions.

The processing of credit card chargebacks is determined by your company's policies and your processing center.

Processing Refunds Not Linked to the Original Card Transaction

In some cases, you may need to process a card refund without linking it to any previous card transaction.

To allow unlinked refunds for a processing center, you do the following:

1. On the Processing Centers (CA205000) form, select the needed processing center.
2. In the Summary area of the form, select the Allow Unlinked Refunds check box.

To process an unlinked refund, you do the following:

1. On the Payments and Applications (AR302000) form, create a document of the Refund type for a customer.
2. In the Payment Method box, select a card payment method associated with the processing center for which unlinked refunds are allowed.

   The system displays the Use Orig. Transaction for Refund check box and the Orig. Transaction box under the Payment Method box.

3. Clear the Use Orig. Transaction for Refund check box,
4. In the Card/Account Nbr. box, select a card to which the payment should be refunded.
5. On the More menu (under Card Processing), click Refund Card Payment.

   The system processes the refund without linking to the original card transaction.