To Process a Transaction Held for Review by the Processing Center

This procedure describes how to process a credit card transaction held for review by the processing center. You perform this processing on the Payments and Applications (AR302000) form.

To Process a Transaction Held for Review by the Processing Center

1. Open the Payments and Applications (AR302000) form.
2. In the Reference Nbr. box, select the number of a payment with a transaction that was held for review.
3. On the Credit Card Processing Info tab, review the transaction information, and note the transaction number in the Proc. Center Tran. Nbr. column.
4. Approve or void the transaction in the Authorize.Net processing center as follows:
   1. Sign in to https://www.authorize.net/ using your credentials.
   2. Click Transaction Search > Suspicious Transactions.
   3. Specify the search criteria, and click Search.
   4. In the table, locate the transaction that has the transaction number you noted in Step 3, and click its transaction ID.
   5. In the Transaction Detail window that is displayed, review the detailed information, and click Approve to approve the transaction or Void to void the transaction.
   6. In the confirmation dialog box that is opened, click OK.
5. On the Payments and Applications form, on the More menu (under Card Processing), click Validate Card Payment.
6. On the Credit Card Processing Info tab, notice that another row has been added by the system. The specific content depends on which action you selected for this transaction as follows:
   • If you selected Approve in the Transaction Detail window of the Authorize.Net processing center, the transaction status has been set to Approved.
   • If you selected Void in the Transaction Detail window of the processing center, the transaction status has been set to Voided.