Service Order History

Form ID: (FS400300)

On this form, you can see the service orders registered in the system and their details.

Form Toolbar

The form toolbar includes only standard buttons. For the list of standard buttons, see Form Toolbar and More Menu.

Selection Area

You can use the elements in this area to view in the table the service orders that are most relevant to the information you need. Most of these boxes can be left blank to view a broader range of information.


Element	Description
Branch	The branch for which you want to view service orders.
Branch Location	The branch location for which you want to view service orders.
Customer	The unique identifier of the customer for whom you want to view service orders. The list of customers available for selection may be limited based on the role or roles assigned to the user account to which you are signed in if the Customer and Vendor Visibility Restriction feature is enabled on the Enable/Disable Features (CS100000) form. In this case, the Restrict Visibility To box appears on the Financial tab of the Customers (AR303000) form. With the feature enabled, a customer is available for selection if one of the following is true: The Restrict Visibility To box is empty for the customer—that is, the customer’s visibility is not restricted. A branch, company, or company group is specified in the Restrict Visibility To box for the customer, and your user account has the role specified in the Access Role box of the Configuration Settings section of one of the following: the Branch Details tab of the Branches (CS102000) form for the branch, or the Company Details tab of the Companies (CS101500) form for the company or a company within the company group.
Location	The unique identifier of the customer location for which you want to view service orders.
Source Service Contract ID	The unique identifier of the service contract for which you want to view service orders.
Source Schedule ID	The reference number of the schedule for the service contract for which you want to view service orders.
From Date	The start date for which you want to view data. By default the first date of the current month is selected.
To Date	The end date for which you want to view data. By default the last date of the current month is selected.

Table

This table displays the service order summary data according to the criteria you have specified in the Selection area.

Table 1. Table Columns
Element	Description
Branch ID	The branch that provided the services.
Branch Location ID	The branch location that provided the services.
Service Order Type	The type of the service order.
Service Order Nbr.	The number of the service order.
Description	A description of the service order.
Customer ID	The unique identifier of the customer that ordered the service.
Location ID	The unique identifier of the customer location where the appointment takes place.
Date	The date when the service order document was created.
Status	The status of the service order, which is one of the following options: Open: The service order has been created but has not yet occurred. Completed: All the activities related to the service order have been completed. On Hold: The service order is on hold for a time; therefore,the service order will not be completed. Canceled: The service order has been canceled. Closed: All the administrative activities related to the service order have been completed. Quote: The service order is a quote; therefore, it is not ready to be performed and cannot have an assigned appointment.
Appointments Needed	A check box that indicates (if selected) that a new or follow-up appointment needs to be created for the service order.
Workflow Stage ID	The identifier of the current workflow stage of the service order.
Estimated Duration	The total estimated time that the service is expected to last.
Appointment Duration	The actual time of performing the appointments to which the service is related.
Estimated Total	The total amount estimated for the service order.
Appointment Total	The total amount defined during the appointments.
Document Type	The source where the service order was created, which is one of the following: FS Order: The service order was created on the Service Orders (FS300100) form, was created from a quote, or was generated when a new appointment was created on the Appointments (FS300200) form. SO Order: The service order was created from a sales order on the Sales Orders (SO301000) form. Case: The service order was created from a case on the Cases (CR306000) form. Opportunities: The service order was created from a case on the Opportunities (CR304000) form.
Billing Cycle ID	The identifier of the billing cycle assigned to the customer who ordered these services.
Source Service Contract ID	The identifier of the service contract for which the service order has been generated from its schedule.
Service Contract	The service contract for which the service order has been created on the fly.
Project Description	The description of the project related to the service order. This column appears on the form only if the Projects feature is enabled on the Enable/Disable Features (CS100000) form. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.
Project ID	The identifier of the project related to the service order. This column appears on the form only if the Projects feature is enabled on the Enable/Disable Features (CS100000) form. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.
Task Description	The description of the project task that is assigned to the service order. This column appears on the form only if the Projects feature is enabled on the Enable/Disable Features (CS100000) form. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.
Task ID	The identifier of the project task that is assigned to the service order. This column appears on the form only if the Projects feature is enabled on the Enable/Disable Features (CS100000) form. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.
Promised Date	The date when the service order is planned to be fulfilled. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.
SLA	The latest date when the service order can be completed according to service-level agreements. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.
Master Contract ID	The master contract related to the service contract. Note: This column is hidden by default. You can display this column in the table by using the Column Configuration dialog box. For details, see Table Layout: Process Activity.