To Void a Refund

Refunds can be voided if errors have been made or the refunds are otherwise invalid. Voiding a refund reverses the original refund transactions. You can use the Checks and Payments (AP302000) form to void a refund that has been applied to a prepayment or debit adjustment.

To Void a Refund

1. Open the Checks and Payments (AP302000) form.
2. In the Type box, select the Refund type.
3. In the Reference Nbr. box, select the document you want to void.
4. On the form toolbar, click Void. The system does the following:
   • Reverses the refund in full.
   • Changes the status of the refund to Voided.
   • Creates a document with the Voided Refund type that has the same reference number as the refund has. You use this document in the remaining steps of this procedure.
5. Optional: In the Application Date box, change the date of the voided refund. The date specified in this box should be the date when the voided refund is released (Payment Date) and when the related batch was created (Transaction Date).
6. On the form toolbar, click Save to save the voided refund.
7. On the form toolbar, click Remove Hold.
8. On the form toolbar, click Release to release the voided refund.