Credit Card Refunds: Implementation Checklist
The following sections provide details you can use to ensure that the system is configured properly for creating a credit card refund, and to understand (and change, if needed) the settings that affect the processing workflow.
Implementation Checklist
We recommend that before you initially create a credit card refund, you make sure the features have been enabled, the settings have been specified, and entities have been created, as summarized in the following checklist.
| Form | Criteria to Check | Notes |
|---|---|---|
| Enable/Disable Features (CS100000) |
Make sure the minimal features have been enabled as described in Preparing a Company for Implementation. |
|
| Customers (AR303000) | Verify the existence of the customer accounts for the customers whose credit card payment you will refund. For details, see Customers: Implementation Activity. | |
| Payments and Applications (AR302000) | Make sure that the credit card payment, a part of which you are going to refund, has been created for the needed customer. |
Other Settings That Affect the Workflow
You can affect the workflow of processing credit card refunds by specifying additional settings as follows:
- The following general ledger settings should be specified on the
Posting Settings tab of the General Ledger Preferences (GL102000) form:
- Make sure that the Automatically Post on Release check box is selected. This setting causes GL batches to be immediately posted after they are released.
- Clear the Generate Consolidated Batches check box to cause every AR transaction you enter to be posted as an individual batch to the general ledger. (When this check box is selected, the system consolidates into a single batch all transactions in the same currency posted to the same period for all documents being released.)
- The following accounts receivable settings should be specified on the
General tab of the Accounts Receivable Preferences (AR101000) form:
- Select the Hold Documents on Entry check box in the Data Entry Settings section. This setting gives the created AR invoices and credit memos the On Hold status.
- Make sure that the Automatically Post on Release check box is selected in the Posting Settings section. This setting indicates that AR invoices and credit memos will be automatically posted to the general ledger once they are released.
- Clear the Require Payment Reference on Entry check box in the Data Entry Settings section. With this check box cleared, you do not have to fill in payment reference information in the Payment Ref. box on the Payments and Applications (AR302000) form.
Validation of Configuration
To make sure that all configuration has been performed correctly, we recommend that in your system, you process credit card refunds by performing instructions similar to those described in Credit Card Refunds: Process Activity.