Emails Pending Processing

Form ID: (SM507000)

You can use this form to perform manual processing of the incoming and outgoing emails that you select. By default, the system processes incoming emails based on the built-in functionality that assigns emails to employees by using information available in the subject, the To and From boxes, and the body of the email; for details, see Incoming Mail Processing. Also, by using this form, you can initiate repeated processing of outgoing emails with the Failed status.

Form Toolbar

The form toolbar includes standard and form-specific buttons and commands. For the list of standard buttons, see Form Toolbar and More Menu. The form-specific commands are listed in the following table.

Button Description
Process Processes the emails you have selected for the selected email account.
Process All Processes all the emails listed for the selected email account.

Selection Area

By using the elements in this area, you can define criteria to display only particular emails in the table.

Element Description
Account The system email account for which emails will be displayed. You can leave this box blank to view emails for all accounts.
Assigned To A Me check box and unlabeled box, which you use as follows to select the user to whom the emails to be displayed are assigned:
  • Select the Me check box to view the emails assigned to you. The box will contain your user name.
  • Clear the Me check box and select another user to view the emails assigned to the user.
  • Leave the elements blank to view emails assigned to all users.
Type Select the type of emails to be displayed: All, Incoming, or Outgoing.
Include Failed A check box that indicates (if selected) that the emails with the Failed status are also listed in the table. If the check box is cleared, only emails with the Pending Processing status can be processed on this form.

Table

This table contains the list of emails that match the selection criteria you have specified in the Selection area.

The table toolbar includes only standard buttons. For the list of standard buttons, see Table Toolbar.

Column Description
Email Account ID The name of the system email account.
Subject The subject or summary of the email.
From The author of the email.
To The recipient of the email.
Start Date The date of the email.
Owner The user name of the employee to whom the email has been assigned.
Mail Status The status of the email, which can be Pending Processing or Failed.