Feedback
Form ID: (SM200525)
On this form, you can view the feedback that has been submitted by users of Customer Portal.
Form Toolbar
The form toolbar includes only standard buttons. For the list of standard buttons, see Form Toolbar and More Menu.
Table
In the table, you can see the messages the users submitted.
The table toolbar includes only standard buttons. For the list of standard buttons, see Table Toolbar.
| Column | Description |
|---|---|
| ID | The ID of the message. Click the ID to open the Feedback Message Details dialog box to view the feedback the user submitted. |
| Login | The user who submitted feedback. |
| Date | The date when feedback was submitted. |
| Found Answer | An indicator of whether the user found the answer to the question. The options are Yes, No, and Unsure. |
| Score | A number (from 1 to 10) that indicates the user's level of satisfaction with the system. A higher number represents greater satisfaction. |
| Summary | The message the user left. |
| Element | Details |
|---|---|
| Close | A button you click to close the dialog box. |
| A user found what she had been looking for | An indicator of whether the user found the answer to his or her question. |
| Overall satisfaction with Self-Service Portal | A number that indicates the overall user satisfaction with the Customer Portal, from 1 to 10. |
| Other user comments and suggestions | The text area where you can see the user's comments and suggestions. |