To Correct an Application Record

If you have mistakenly applied a customer payment, prepayment, or refund to the wrong document, you can correct the application record.

Note:
After you have corrected the application record, you can apply the payment document to other documents. For more information, see To Form a List of Applications Manually or Invoice Payments: To Load AR Documents Automatically.

You correct an application record differently depending on whether the application record has been released or not. In either case, you use the Payments and Applications (AR302000) form.

To Remove an Application Record That Has Not Been Released

  1. Open the Payments and Applications (AR302000) form.
  2. In the Type box of the Summary area, select the Payment, Prepayment, or Customer Refund document type.
  3. In the Reference Nbr. box, select the document whose application record you want to correct.
  4. On the Documents to Apply tab, delete the rows with the documents you do not need to apply.
  5. On the form toolbar, click Save.

To Reverse a Released Application Record

  1. Open the Payments and Applications (AR302000) form.
  2. In the Type box of the Summary area, select the Payment, Prepayment, or Customer Refund document type.
  3. In the Reference Nbr. box, select the number of the document whose application record you want to correct.
  4. For each application you want to reverse, do the following:
    1. On the Application History tab, select the required application.
    2. On the table toolbar, click Reverse Application.
    3. On the form toolbar, click Save.
  5. If you have reversed application records for a customer refund, you must fully apply its available balance before you complete the next step.
  6. On the form toolbar, click Release to release the reversed application records.