To Reverse a Released Application Record

  1. Open the Payments and Applications (AR302000) form.
  2. In the Type box of the Summary area, select the Payment, Prepayment, or Customer Refund document type.
  3. In the Reference Nbr. box, select the number of the document whose application record you want to correct.
  4. For each application you want to reverse, do the following:
    1. On the Application History tab, select the required application.
    2. On the table toolbar, click Reverse Application.
    3. On the form toolbar, click Save.
  5. If you have reversed application records for a customer refund, you must fully apply its available balance before you complete the next step.
  6. On the form toolbar, click Release to release the reversed application records.