To Pay a Specific Outstanding Document

  1. Open the Invoices and Memos (AR301000) form.
  2. In the Type box of the Summary area, select the type of the outstanding document: Invoice, Debit Memo, or Overdue Charge.
  3. In the Reference Nbr. box, select the document by the reference number.
  4. Check the status of the document. You can enter a payment for an outstanding document only if it has the Open status.
  5. On the form toolbar, click Pay. The system navigates to the Payments and Applications (AR302000) form.
  6. Check the information in the Selection area and review the list of documents on the Documents to Apply tab.
  7. Enter a reference to the customer payment in the Payment Ref. box.

    Depending on the settings you have established, this box might be filled in automatically by the system.

  8. If needed, in the Description box, add a brief description of the payment.
  9. In the Payment Amount box, check the amount of the customer payment.
  10. On the form toolbar, click Save.
  11. If needed, on the form toolbar click Release. When the payment document is released, it is assigned the Closed status because the amount of the document applied to the payment is equal to the payment amount.