To Issue a Customer Refund

  1. Open the Payments and Applications (AR302000) form.
    Tip: To open the form for creating a new record, type the form ID in the Search box, and on the Search form, point at the form title and click New right of the title.
  2. On the form toolbar, click Add New Record.
  3. On the Summary area, in the Type box, select Customer Refund.
  4. In the Application Date box, check the date of the application.

    This box is filled in automatically, based on the selected document date. By default, the current date is selected, but you can select another date.

  5. In the Customer box, select the customer you want to refund.
  6. If needed, in the Location box, select a different customer location than the default one.
  7. In the Payment Method box, select the payment method that can be used for refunds.
  8. In the Cash Account box, select the appropriate cash account.
  9. In the Payment Ref. box, enter the payment reference number.
  10. If needed, enter a description of the refund.
  11. On the Financial tab, check the date of the customer refund in the Payment Date box.

    This box is filled in automatically based on the current date, but you can select another date.

  12. On the Documents to Apply tab, enter the credit memos, prepayments, or payments for which you are issuing the customer refund, performing the steps below for each refunded document:
    1. Click Add Row on the table toolbar to append a new row to the table.
    2. In the Doc. Type column, select Credit Memo, Payment, or Prepayment, depending on the document for which the customer refund is issued.
    3. In the Reference Nbr. column, select the document you want to refund.
    4. If needed, in the Amount Paid column, correct the refund amount to be paid for the document.
  13. If needed, on the Charges tab, add the applicable charges or fees for processing this refund in the bank. For each applicable charge, do the following:
    1. Click Add Row to append a new row to the table.
    2. In the Entry Type column, select the entry type that designates the bank charge that applies to this refund.
    3. In the Amount column, enter the charge amount that applies to this refund.
  14. In the Payment Amount box of the Summary area, enter the total amount of the refund.
  15. On the form toolbar, click Save.
  16. If needed, on the form toolbar, click Release to release the customer refund and its application records.