Bank Feed Errors and Warnings

Error and warning messages can appear on the Import Errors tab of the Manage Bank Feeds (MBCA2020) form.

If your issue isn't covered here, check our support knowledge base.

Application error codes

These error codes generally relate to MYOB internal systems. The following table suggests how to resolve the most common application errors.

To learn why an application might have failed or been rejected, see Bank Feed Statuses.

Error code Full error message Next steps
10006 A contact needs to be specified on the application. (internal error ID: 10006): Contact support using the email template for additional bank feed owners.
10010 Account Number is a required field. Please enter a value. (internal error ID: 10010):

This normally indicates a licensing problem. Check that you are applying for a bank feed for the same country in which you purchased your MYOB Acumatica licence.

If you need bank feeds for a different country, vote for this feature on the ideas portal.
10013 The Bank Feeds service applicant is not eligible to set up this service on this MYOB product. (internal error ID: 10013): Contact support using the email template for additional bank feed owners.
10015 This Bank Account is already registered to a bank feed. Please select a new bank account to proceed with the application. (internal error ID: 10015):

This is caused by duplicate applications. Contact support to resolve this issue:
MyDot authentication error. Please ensure you are logged in via MyDot.

Make sure you are logging in using a two-factor authentication (2FA) account by clicking the purple Sign in with MYOB ID button.

Learn how to get started with 2FA.
Value cannot be null. Parameter name: Application submission failed, submission details invalid Check that all Account Number fields are numbers only. (Usually caused by a "-" in the BSB field)

Import errors and warnings

Error/warning What it means
No transactions are received in MYOB Acumatica, even though there are new transactions in the connected bank account.

This could be due to a delay in the online bank feed services. Depending on network conditions, it can take some time to receive transactions from a bank feed - in most cases, the transactions will come through if you try again later.

Most institutions deliver bank feeds daily. If you have already imported transactions from a feed once, then subsequent imports on the same day will not retrieve any new transactions.

"An error occurred while sending the request" or "Proxy URL cannot be found" These errors indicate that MYOB Acumatica was unable to contact the bank feeds service. There may be a problem with the service. Try again later. If you keep getting the errors, contact MYOB support.
"Ending balance does not match the calculated balance" Although the feed was successfully retrieved, there may be problems with the data.
There can be several reasons for this message:
  • Transactions could be coming into the Cash Account from multiple sources, e.g. if transactions were imported from a CSV file using the Import Bank Transactions (CA306500) form as well as from a bank feed. In this case, use the Import Bank Transactions form to update the appropriate statement balance.
  • There could have been a gap between when the bank feed was activated and when transactions were last imported into the Cash Account. Bank feeds import transactions dated from when the feed was activated - if any transactions prior to the activation were not already in the MYOB Acumatica system, they will need to be imported by another method, e.g. importing from a CSV file.