Bank Feed Statuses
Below is a list of all possible statuses that a bank feed can be in throughout the process of
applying for, activating and using a bank feed. The error statuses that can result from a
rejected or failed application are also detailed, with guidance on how to respond to each
error.
| Status | Sub-status | Description |
|---|---|---|
| Open | The application record has been saved, but the application has not yet been submitted. A user can now submit the application by selecting Submit from the Actions dropdown on the Apply for Bank Feed (MBCA2010) form. | |
| Pending | Awaiting Application Form | The application has been submitted, and it has been received by MYOB's online services. A user can now use the Actions dropdown on the Apply for Bank Feed (MBCA2010) form to download the Client Application Form, then scan, upload and send a completed copy. |
| Awaiting Bank | The application has been sent, but the financial institution has not yet acknowledged having received it. | |
| Processing | The financial institution has received the application and is currently processing it. | |
| Application Rejected | The application has been rejected by the financial institution, but it may still be possible to successfully process it. See "Application Rejected Statuses" below for the errors that can cause an application to be rejected, and what can be done to correct them before re-sending the application. | |
| Success | Active - Awaiting Transactions | The application has been approved, but transactions have not yet begun to appear in the bank feed. The bank feed can be activated by selecting Activate from the Actions dropdown on the Apply for Bank Feed (MBCA2010) form. |
| Bank Feed Ready | The application has been approved and transactions are available for importing into MYOB Advanced. The bank feed can be activated by selecting Activate from the Actions dropdown on the Apply for Bank Feed (MBCA2010) form (if it has not been activated already). Users can then go to the Manage Bank Feeds (MBCA2020) form to import transactions from the feed. | |
| Cancelled | A previously active bank feed has been cancelled. If you want the bank feed reinstated, you will need to reapply. | |
| No Longer Receiving Data | The financial institution has advised this account is no longer transacting (usually because the account is closed). If the account still active, the client can send a copy of the account statement showing recent activity to bankfeeds@myob.com. | |
| Transfer Completed | This status applies when a bank feed has been successfully transferred from another MYOB product, e.g. MYOB Exo Business. | |
| Failure | The application has been rejected by the financial institution due to errors that cannot be corrected. See "Application Failed Statuses" below for the possible errors. A failed application cannot be re-sent; instead a new application will need to be created. |
Application Rejected Statuses
A bank feed application returns the "Rejected" status if the financial institution has rejected the application for the time being, but it is still possible to process the application, provided the errors that caused the rejection are corrected.
In most cases, an application will be rejected due to mistakes in filling out the Client
Application Form (CAF), as indicated by the error statuses below. These errors can be corrected
by printing out a new copy of the form, filling it out correctly, then uploading it and
re-sending the application.
Note:
The system will always send the most recently uploaded version
of the CAF.
| Status | Description | Action to Correct |
|---|---|---|
| Account Type Required | The financial institution needs more details about the account. | Contact MYOB at bankfeeds@myob.com with your serial number and the account type of the account you are setting up the bank feed for. |
| Already Loaded | A bank feed application has already been processed for the selected account. | Contact MYOB at bankfeeds@myob.com with the bank account details, serial number and company data file number of the file you want the bank feed to go to. |
| Application Form Not Signed | The CAF was sent without a signature. | Reprint and send the completed and signed form. |
| Bank Rejected Signature | The signature on the CAF does not match the signature that the financial institution has on file, or the CAF requires multiple signatures. | If the signature does not match, the account holder will need to go to their bank and
update it. Resend the CAF after updating the signature. If multiple signatures are required they will need to reprint the CAF and make sure all required people sign the form (one signature under the other is fine). |
| Bank Requires Signature Update | The bank does not have a signature on file for the selected account. | The account holder will need to visit the bank and provide a signature for their records. Resend the CAF after the signature has been provided. |
| Hand-Written Amendments | There were handwritten amendments to the CAF or extra writing where there shouldn't have been. Financial institutions will not accept any changes to the pre-printed information on the form. | Reprint and resubmit the CAF without amendments. |
| Member Number & A/C Type Reqd | The financial institution needs more details about the account. | Contact MYOB at bankfeeds@myob.com with your serial number and the member number and account type of the account you are setting up the bank feed for. |
| Member Number Required | The financial institution needs more details about the account. | Contact MYOB at bankfeeds@myob.com with your serial number and the member number of the account you are setting up the bank feed for. |
| Missing Full Card Number | When applying for a credit card bank feed, the full 16-digit billing account number has not been supplied. | Reprint and resubmit the CAF, ensuring that the full account number has been provided. |
| Rcvg Feeds With Diff A/C Name | A bank feed for the account is already active, but with a different account name. | Contact MYOB at bankfeeds@myob.com with your serial number and company file ID so that we can help to resolve the issue. |
| Signature Not Matching At Bank | The signature on the CAF does not match the signature that the bank has on file. | The account holder needs to update their signature with their bank and/or resubmit the application with the signature that is on file at the bank. |
| Wet Signature Not Received | The CAF has not been signed by hand, e.g. a digital or stamped signature was used. | Reprint and resubmit the CAF, ensuring that it is physically signed. |
Application Failed Statuses
A bank feed application returns a "Failure" status if the application was rejected by the financial institution due to reasons that cannot be corrected on the Client Application Form (CAF). You will need to create a new bank feed application, correcting the error that caused the failure. The reason for the Failure status will also be displayed, so you can see what needs to be corrected in the new application.
| Status | Description | Action to Correct |
|---|---|---|
| Account Closed | The account that the bank feed was requested for has been closed. | If you have a different account or were issued a replacement credit card, you will need to create a new application, specifying an open account. |
| Account Holder to Contact Bank | The application has an issue that requires follow up. | The account holder will need to contact their branch manager or account manager. |
| Account Type Not Supported | The financial institution does not support bank feeds for the kind of account that was specified on the CAF. | Create a new application, specifying a different account. |
| Billing A/C Number Required | You have applied for a credit card and entered the number on the card on your application, but the bank wants the billing account number instead. | Cancel the existing application, then find the card's 16-digit billing account number (or "account number"), which is usually displayed on the credit card statement. Create a new application, specifying the billing account number. |
| Invalid Account Name | The account name specified on the CAF is incorrect. | Create a new application, specifying the correct name. If you are sure the account name is correct, email a bank statement to bankfeeds@myob.com. |
| Invalid Account Number | The account number specified on the CAF is incorrect. | Create a new application, specifying the correct number. If you are sure the account number is correct, email a bank statement to bankfeeds@myob.com. |
| Loaded With Another Provider | The nominated account is already linked to a bank feed from another provider. | The existing bank feed must be cancelled before a new one can be applied for. Contact your previous provider and make sure the bank feed is cancelled there, then resubmit the application for this account. |
| Primary Account Number Reqd | There is more than one credit card on the account/statement. You have applied using the number on the card, but the financial institution wants the primary account number. | Create a new application, using the primary account number. |