Step 2: Investigate Application Server Time and Database Server Time in the Request Profiler

Either the application server or the database server may be working slowly, causing performance issues.

Perform the following task to check the reason for the slowdown by using the Request Profiler, an MYOB Acumatica tool.

To detect which of the servers works slowly:

  1. Open an MYOB Acumatica form.
  2. Click Tools > Profiler on the form title bar, and click Start Logging in the Profiler dialog box, which opens. The Request Profiler starts logging URL requests, SQL queries, exceptions, and warnings and errors.
  3. Reproduce the slowdown in the system.
  4. Click Tools > Profiler on the form title bar, and click Stop and Export in the Profiler dialog box. The Request Profiler returns to the default monitoring and exports a ZIP archive with the log files that contain information in JSON format about the performed URL requests, SQL requests, and stack trace.
  5. On the Request Profiler (SM205070) form, click Refresh Results on the form toolbar to upload to this form all the new activities since the last refresh.
    Note: You must click Refresh Results to get the new rows in the profiler table. Pressing F5 does not provide the same result.
  6. Review the values in the Server Time, ms and SQL Time, ms columns of the Requests tab of the form:
    • SQL Time is the time taken by SQL Server, in milliseconds.
    • Server Time is the time taken by the request, in milliseconds. To get the time taken by the application server, use the formula Time taken by application server = Server Time – SQL Time.
  7. Depending on the results of the previous instruction, do one of the following: