Troubleshooting Performance
In this topic and the steps within it, you can find a detailed description of the steps you need to perform to resolve performance issues on the client side and, if necessary, to gather information to provide it to the MYOB support team.
Performance issues fall into two broad categories:
- Overall performance is slow
The whole site is slow, and you cannot identify a particular process for which the slowdown occurs.
- Some process works slowly
The site works slowly when a user is working with particular forms or executing specific actions.
The category your client’s performance issues fall into dictates the steps and
substeps you should perform to find the reasons for the performance slowdown and
resolve the issue. For each category, the following table shows these steps and
substeps; the + symbol indicates that you should perform the step or substep. You
can find detailed descriptions of the steps and substeps in the applicable
topics.