Direct Returns: Test Pool

Suppose that you are processing a direct return of stock items. What does the system do when you release a credit memo on the Invoices form? (Select all the correct responses.)

Generates a batch of GL transactions (correct)
Generates and releases an inventory issue for the stock items to increase the on-hand quantity by the quantity of the returned items (correct)
Sends the credit memo to the customer by email (incorrect)
Creates a sales order for the replacement items (incorrect)

Which feature would you enable on the Enable/Disable Features form for the processing of direct returns?

Advanced SO Invoices (correct)
Multiple Warehouses (incorrect)
Lot and Serial Tracking (incorrect)
Drop Shipments (incorrect)

When may you need to process a direct return? (Select all the correct responses.)

When a customer returns stock items directly at the store (correct)
When the customer wants to exchange the item for an item of a different size or color (correct)
When you return goods to the customer by shipping them (incorrect)
When you request from the vendor a refund for a purchase (incorrect)

Which document would you create to process a direct return?

A credit memo on the Invoices form (correct)
A sales invoice on the Invoices form (incorrect)
A purchase order on the Purchase Orders form (incorrect)
A purchase receipt on the Purchase Receipts form (incorrect)

Which document would you create to process a direct return with replacement? (Select all the correct responses.)

A credit memo on the Invoices form (correct)
A sales invoice on the Invoices form (correct)
A sales order on the Sales Orders form (incorrect)
A payment on the Payments and Applications form (incorrect)

When may you need to process a direct return with replacement?

When a customer returns items directly at the store and requests an exact replacement of these items (correct)
When you return stock items to the customer by shipping them (incorrect)
When the customer has brought the items back to the store and wants a refund (incorrect)
When the customer wants to exchange the item for an item of a different price (incorrect)