Managing Cases

You can create and manage cases in the Modern Customer Portal.

In this chapter, you'll learn how to:

  • Create a case for assistance with the portal or the catalog
  • Update the case in the Modern Customer Portal
Important:

This functionality is available if the following conditions are met in MYOB Acumatica:

  • The Modern Customer Portal and Case Management features are enabled on the Enable/Disable Features (CS100000) form
  • The Case Management check box is selected and the functionality has been configured on the Portals (SP701000) form.

If the expected functionality isn’t available, contact your company’s portal manager. The portal manager can work with the portal owner to review configuration settings, if needed.