Troubleshooting Balance Discrepancies
Discrepancies in balances can occur because of errors and inconsistencies in transactions. Inconsistencies might occur if, for example, a GL entry has been posted directly to an AR account instead of a correct account, or the details of an AR invoice contain an AR account instead of an income account. These inconsistencies can result in different balances in AR, AP, and GL reports.
- Discrepancy by Account (AP409010)
- Discrepancy by Vendor (AP409020)
- Discrepancy by Document (AP409030)
- Discrepancy by Account (AR409010)
- Discrepancy by Customer (AR409020)
- Discrepancy by Document (AR409030)
You can run any of these inquiries separately. Alternatively, you can start by viewing discrepancies in accounts on the Discrepancy by Account or Discrepancy by Account form; you then click the needed links in the Discrepancy column to open the Discrepancy by Vendor or Discrepancy by Customer form and view the discrepancies listed by vendor or customer. From either of these forms, you click the needed links in the Discrepancy column to open the Discrepancy by Document or Discrepancy by Document form to view the specific documents causing the discrepancies.