Troubleshooting Balance Discrepancies

Discrepancies in balances can occur because of errors and inconsistencies in transactions. Inconsistencies might occur if, for example, a GL entry has been posted directly to an AR account instead of a correct account, or the details of an AR invoice contain an AR account instead of an income account. These inconsistencies can result in different balances in AR, AP, and GL reports.

You can run any of these inquiries separately. Alternatively, you can start by viewing discrepancies in accounts on the Discrepancies by Account or Discrepancies by Account form; you then click the needed links in the Discrepancy column to open the Discrepancies by Vendor or Discrepancies by Customer form and view the discrepancies listed by vendor or customer. From either of these forms, you click the needed links in the Discrepancy column to open the Discrepancies by Document or Discrepancies by Document form to view the specific documents causing the discrepancies.

In This Chapter

• To Reconcile AP Accounts and AR Accounts with the General Ledger Accounts
• To Find Vendors and Customers with Discrepancies Between the General Ledger and a Subledger
• To Find Documents with Discrepancies Between the General Ledger and a Subledger