Direct Write-Offs: Generated Transactions
As you process direct write-offs, the system creates and releases the Credit WO and Balance WO documents. To update customer balances, the system generates the GL transactions described in the following sections.
Transaction Generated for a Credit Write-Off
When you process a credit write-off, the system creates and releases a Credit WO document and generates the following general ledger transaction:
| Account | Source of Account | Debit | Credit |
|---|---|---|---|
| Accounts Receivable account | The AR account of the customer, specified on the GL Accounts tab of the Customers (AR303000) form | Amount | 0.00 |
| Income account | The account specified for the Credit Write-Off reason code on the Reason Codes (CS211000) form | 0.00 | Amount |
You can view the reference number of the GL batch on the Financial tab of the Invoices and Memos (AR301000) form.
Transaction Generated for a Balance Write-Off
When you create and release a balance write-off, the system creates and releases a Balance WO document and generates the following general ledger transaction:
| Account | Source of Account | Debit | Credit |
|---|---|---|---|
| Balance Write-Off account | The account specified for the Balance Write-Off reason code on the Reason Codes (CS211000) form | Amount | 0.00 |
| Accounts Receivable account | The AR account of the customer, specified on the GL Accounts tab of the Customers (AR303000) form | 0.00 | Amount |
You can view the reference number of the GL batch on the Financial tab of the Payments and Applications form.