Gift Certificates: Process Activity

In this activity, you will learn how to implement gift certificates in the BigCommerce store and explore how gift certificates can be used to pay, in full or in part, for an online purchase in the BigCommerce store.

Attention: The following activity is based on the U100 dataset.

Story

Suppose that a sales manager of SweetLife wants to give its online customers the ability to purchase gift certificates and use these certificates when purchasing goods in the SweetLife online store. You also want to track payments made with gift certificates in MYOB Advanced by using a dedicated payment method.

As an implementation consultant, you need to set up a non-stock item that will be used to record a sale of a gift certificate as well as a payment method that will be used to track payments made with gift certificates.

Configuration Overview

In the U100 dataset, the following tasks have been performed for the purposes of this activity:

  • On the Non-Stock Items (IN202000) form, the GIFTCERT non-stock item has been created to represent gift certificates sold in the online store.
  • On the Payment Methods (CA204000) form, the GIFTCARDS payment method has been created.

Process Overview

You will do the following:

  1. On the BigCommerce Stores (BC201000) form, configure the gift certificate settings.
  2. In the control panel of the BigCommerce store, enable the gift certificate functionality and define gift certificates in various amounts to be sold in the online store.
  3. On the storefront, purchase a gift certificate.
  4. In the control panel of the BigCommerce store, capture the payment and complete the order (after which the system will send the certificate to its recipient).
  5. On the Prepare Data (BC501000) form, prepare the sales order data for synchronization, and on the Process Data (BC501500) form, you will process the prepared data.
  6. On the Sales Orders (SO301000) form, review the imported sales order.
  7. On the storefront, you will create an order and pay part of it with the purchased gift certificate.
  8. On the Prepare Data form, prepare the sales order data for synchronization, and on the Process Data form, you will process the prepared data.
  9. On the Sales Orders form, review the imported sales order corresponding to your order on the storefront that was partially paid for with the gift certificate.

System Preparation

Before you start configuring the gift certificates, do the following:

  1. Make sure the connection to the BigCommerce store is established and the minimum configuration is performed as described in Initial Configuration: To Establish and Configure the Store Connection.
  2. Make sure that the PLUMJAM08 stock item has been exported to the BigCommerce store during the synchronization of the Stock Item entity (as described in Product Synchronization: To Synchronize Non-Stock Items with Attributes).
  3. Make sure that integration with Authorize.Net has been implemented as described in Order Synchronization: To Configure and Import Authorize.Net Payments.
  4. Sign in to the MYOB Advanced instance with the U100 dataset preloaded by using the following credentials:
    • Username: gibbs
    • Password: 123

Step 1: Configuring the Store Settings

To specify the gift certificate settings in MYOB Advanced, perform the following instructions:

  1. Open the BigCommerce Stores (BC201000) form.
  2. In the Store Name box of the Summary area, select SweetStore - BC
  3. On the Order Settings tab (Order section), in the Gift Certificate Item box, select GIFTCERT.

    All purchases of gift certificates in the online store will be recorded in MYOB Advanced as purchases of this item.

  4. In the table of the Payment Settings tab, in the row of the GIFTCERTIFICATE (GIFT_CERTIFICATE) store payment method, specify the following settings:
    • Active: Selected
    • ERP Payment Method: GIFTCARDS
    • Cash Account: 10250ST
  5. On the form toolbar, click Save.

Step 2: Configuring Gift Certificates in the Store

To enable the gift certificate functionality, in the BigCommerce store, do the following:

  1. In the left pane of the control panel, click Marketing > Gift Certificates.
  2. On the Gift Certificates page (Gift Certificate Settings section), in the Select a currency box, make sure US Dollar -USD is selected.
  3. Right of Enable Gift Certificates?, select the Yes, enable the gift certificate system check box.
  4. Right of Gift Certificate Values, make sure the Specify a list of allowed gift certificate amounts option button is selected. In the box that is located under the option button, specify the following values (each value in a separate row of the box):
    • 10.00
    • 25.00
  5. In the lower right, click Save to save your changes.

Step 3: Purchasing a Gift Certificate

To create an order in which you purchase a $25 gift certificate in the BigCommerce store, do the following:

  1. In the left pane of the control panel, click View Store to open the storefront.
  2. On the storefront, at the upper right, click Gift Certificates.
  3. On the Gift Certificates page which opens, on the Purchase Gift Certificate tab, specify the following information:
    • Your Name: Your name
    • Your Email: Your email address
    • Recipient's Name: The name of a test recipient
    • Recipient's Email: The recipient's email address

      For the purposes of this activity, you can specify the same email address as both your email and recipient's email address.

      Important: You must specify a real email address to which you have access. The gift certificate code will be sent to this email when the order is complete.
    • Amount: $25.00
    • I agree that Gift Certificates are nonrefundable: Selected
    • Gift Certificate Theme: Celebration
  4. Click Add Gift Certificate to Cart.
  5. In the cart, click Check out.
  6. On the checkout page, complete the process of creating the order as follows:
    1. In the Customer section, in the Email Address box, specify melody@example.com, and click Continue.
    2. In the Billing section, fill in the shipping address boxes as follows:
      • First Name: Melody
      • Last Name: Keys
      • Address: 3402 Angus Road
      • City: New York
      • Country: United States
      • State/Province: New York
      • Postal Code: 10003
    3. Click Continue.
    4. In the Payment section, select the Authorize.Net option button, and specify the following card details:
      • Credit Card Number: 4111 1111 1111 1111
      • Expiration: 12/23
      • Name on Card: Melody Keys
    5. Click Place Order to place your order.

      Your order has been created, and on the confirmation page, the order number is displayed. Note the number because you will process the order with this number further in this activity.

Step 4: Completing the Order

To capture the payment and complete the order in the BigCommerce store, do the following:

  1. Return to the control panel of the BigCommerce store, and in the left pane, click Orders > View.
  2. On the View Orders page, which opens, click the plus button next to the order that you have noted earlier to expand the order details.

    The order has the $25.00 value in the Total column, as shown in the screenshot below. The Status of the order is set to Awaiting payment. In the Billing section, the Capture Funds link is displayed. This means that the payment funds have not yet been captured because the Authorize.Net payment option is configured in the BigCommerce store to only authorize the payment amount when the order is placed.

    Figure 1. The BigCommerce order with the gift certificate


  3. In the Billing section, click Capture Funds.
    Note: If the system displays the Fraud Status Warning dialog box, select the Yes, I understand and would like to proceed check box, and click Capture Payment.
  4. Refresh the page.

    In the order summary line, the order status changes to Completed. An email with the gift certificate code is sent to the gift certificate recipient's email address (Recipient’s Email) that you specified in the order with the certificate.

Step 5: Importing the Order with the Gift Certificate

To import the order to MYOB Advanced, do the following:

  1. Open the Prepare Data (BC501000) form.
  2. In the Summary area of the form, specify the following settings:
    • Store: SweetStore - BC
    • Prepare Mode: Incremental
  3. In the table, select the Selected check box in the row of the Sales Order entity, and on the form toolbar, click Prepare.
  4. In the Processing dialog box, which opens, click Close to close the dialog box.
  5. In the row of the Sales Order entity, click the link with the number of prepared synchronization records in the Ready to Process column.
  6. On the Process Data (BC501500) form, which opens with the store and the Sales Order entity selected, select the unlabeled check box in the row of the order that you created earlier in this activity, which you can identify by the order number in the External ID column and by the empty ERP ID column.
  7. On the form toolbar, click Process.
  8. In the Processing dialog box, which opens, click Close to close the dialog box.

Step 6: Reviewing the Imported Order

To review the details of the imported sales order in MYOB Advanced, do the following:

  1. Open the Sync History (BC301000) form.
  2. In the Summary area, specify the following settings:
    • Store: SweetStore - BC
    • Entity: Sales Order
  3. On the Processed tab, in the row of the sales order that you have just imported (which you can locate by its external ID), click the link in the ERP ID column.
  4. On the Sales Orders (SO301000) form, which opens with the imported order, review the order details.

    On the Details tab, notice one line that corresponds to the GIFTCERT non-stock item, which you specified as the Gift Certificate Item box on the Order Settings tab of the BigCommerce Stores (BC201000) form. The Order Total in the Summary area is 25.00.

Step 5: Paying for the Order with a Gift Certificate

To create an order and pay for part of it with the gift certificate, in the control panel of the BigCommerce store, do the following:

  1. In the left pane, click View Store to open the storefront.
  2. On the storefront, start typing kiwi in the search box.
  3. In the search results, click Kiwi jam 96 oz.
  4. On the page for the Kiwi jam 96 oz product, which opens, select a quantity of 3, and click Add to Cart.
  5. In the pop-up window that opens, click Proceed to checkout.
  6. On the checkout page, in the Order Summary section, click Coupon/Gift Certificate.
  7. In the box that appears, enter the gift certificate code that was sent to your recipient email address. Then click Apply.

    Notice that the order amount has been decreased by the gift certificate amount ($25).

    Tip: If you have not received the email with the gift certificate code, you can find the code by clicking Orders > Gift Certificates in the left pane while you are signed in to the control panel of the BigCommerce store. The code is displayed on the Gift Certificates page, in the Code column of the table on the All Gift Certificates tab.
  8. Complete the order settings as follows:
    1. In the Customer section, in the Email Address box, specify melody@example.com, and click Continue.
    2. In the Shipping section, fill in the shipping address boxes as follows:
      • First Name: Melody
      • Last Name: Keys
      • Address: 3402 Angus Road
      • City: New York
      • Country: United States
      • State/Province: New York
      • Postal Code: 10003
      • My billing address is the same as my shipping address: Selected
    3. In the Shipping Method section, make sure that the Free Shipping option is selected, and click Continue.
  9. In the Payment Method section, select the Authorize.Net option button, and specify the following card settings:
    • Credit Card Number: 4111 1111 1111 1111
    • Expiration: 12/23
    • Name on Card: Melody Keys
  10. Click Place Order to place your order.

    On the confirmation page, notice that the reference number of the created order.

Step 6: Importing the Sales Order Paid with the Gift Certificate

To import the sales order, in MYOB Advanced, do the following:

  1. Open the Prepare Data (BC501000) form.
  2. In the Summary area of the form, specify the following settings:
    • Store: SweetStore - BC
    • Prepare Mode: Incremental
  3. In the table, select the Selected check box in the row of the Sales Order entity, and on the form toolbar, click Prepare.
  4. In the Processing dialog box, which opens, click Close to close the dialog box.
  5. In the row of the Sales Order entity, click the link with the number of prepared synchronization records in the Ready to Process column.
  6. On the Process Data (BC501500) form, which opens with the SweetStore - BC store and the Sales Order entity selected, select the unlabeled check box in the row of the order that you created earlier in this activity.
  7. On the form toolbar, click Process.
  8. In the Processing dialog box, which opens, click Close to close the dialog box.

Step 7: Reviewing the Imported Sales Order

To review the settings of the imported sales order, do the following:

  1. Open the Sync History (BC301000) form.
  2. In the Summary area, specify the following settings:
    • Store: SweetStore - BC
    • Entity: Sales Order
  3. On the Processed tab, in the row of the sales order that you have just imported (which you can locate by its external ID), click the link in the ERP ID column.
  4. On the Sales Orders (SO301000) form, which opens in a pop-up window, review the settings of the order (as shown in the screenshot below).

    On the Payments tab, notice that two prepayments have been applied to the order: a credit card payment (mapped to the ALLCARDS payment method) and a gift card payment (mapped to the GIFTCARDS payment method).

    Figure 2. The prepayment and the gift certificate applied to the order


  5. In the row of the gift card payment, which has an applied amount of $25, click the link in the Reference Nbr. box.
  6. On the Payments and Applications (AR302000) form, which opens in a pop-up window, review the payment details.

    Notice that in the Payment Ref. box of the Summary area, the payment identifier assigned to the payment in the BigCommerce store is displayed. The Description box contains the store payment method, the code of the gift certificate that was applied to the order, the order number, and the payment ID.

    The prepayment has the Balanced status because the Release Payments check box was cleared for the GIFTCARDS payment method in the mapping table on the Payment Settings tab of the BigCommerce Stores (BC201000) form.