Credit Note Entry

Use this form to enter customer credit notes. You can create credit notes in several ways:

Create credit from AR Invoice

Use the Create credit note feature within AR Invoice Entry. If you select this option, Greentree generates a credit based on a reversal of the invoice (though quantity details may be edited before saving the credit).

Manually enter unmatched credit

Enter the credit note directly into the AR Credit Note Entry form, without matching the value to an original invoice(s). If you do this, when the credit is saved, an unapplied transaction will be created for the value of the credit.

Information this can later be applied to another transaction using the Apply Unapplied Transactions form.

Create credit by matching against current invoices

Use the Apply Details feature within AR Credit Note Entry form. When you have selected the customer in the Credit Note header, select the Apply Details tab to view the customer's current invoices in the Items to select tab. You can select one or multiple invoices against which the credit applies. Greentree assumes the value of the credit will be the same as the value of the original invoice.

However, you can reduce the value of the credit by editing it in the Applied Items tab before saving the transaction. Greentree will not allow you to create a credit for a value that is greater than the value of the selected invoice(s). You can select invoices to credit based on open item transactions, or balance forward transactions.

Items to select (open item)

Credit note lines can be for any one of these types:

General Ledger (GL Line)

This line type is used to debit an amount directly to a general ledger account.

Non-Stock (NS Line)

This line type is used to enter credit lines relating to non-inventory sales. Such sales are represented by user-defined AR non-stock codes. The transaction debits the general ledger account assigned to the non-stock code.

Inventory (IN Line)

This line type is used to credit/return inventory items where the Inventory module is in use.

The transaction effect on inventory how item balances update) is determined by the transaction type used in the line.

If the credit is being entered and not matched against an invoice an unapplied transaction), the inventory unit price defaults to the line from the Inventory module, using the hierarchy outlined in Inventory Price Hierarchy. However, you can default prices when you enter the credit note.

If the credit is generated from an original invoice, or applied to an invoice, the price of the original invoice line defaults to the credit line. You can reduce the value of the credit line, but you can't increase it beyond the original value of the invoice line.

Job Cost (JC Line)

This line type is used to credit a sales value relating to a job where the Job Cost module is in use.

When a JC invoice line is saved, the job updates by the credit value. The transaction debits the general ledger account that is specified for the job sales code assigned to the line.

Tax Adjustment (TX Line)

This line type is used for adjusting output tax value. The transaction debits the output tax account specified in GL Module Control.

Text Only (TO Line)

Use this line type to create a notation credit note line. The line will have no value, but you can enter a narration on the line. No general ledger postings are for this line type.

Before entering credit note lines, enter the header information.