To Recover a Forgotten Password or a User Name

You can recover your MYOB Advanced user name or password if password recovery is allowed by your company's security policy.

Attention: If you sign in to MYOB Advanced by using your domain account, you cannot use the following procedure. In this case, to recover your password, your user name, or both, contact your administrator.

To Recover Your Password

  1. On the Sign-In page, click Forgot Your Credentials?.
  2. On the Password Recovery screen, type your user name in the Your Username box.
  3. Click Submit.
  4. For further instructions, check your email, using the address specified for your account by you or your system administrator.
  5. In the appropriate email, click the password recovery link.

    This opens the Sign-In page for password change.

  6. In the New Password and Confirm Password boxes, type your new password.
  7. If you specified a password recovery question, in the Your Answer box, type the answer to the question that you have specified in your user profile.
  8. Click Sign in.

To Recover Your User Name

  1. On the Sign-In page, click Forgot Your Credentials?.
  2. On the Password Recovery screen, click Forgot your username?.
  3. In the Enter your email address box of the User Recovery screen, type the email address specified for your account by you or your system administrator.
  4. Click Submit.
  5. Check your email for an email that includes your user name.