Order Synchronization: Import of Order Risk Information

Shopify provides the fraud analysis functionality to help merchants identify potentially fraudulent orders. In this topic, you will read about importing order risk information from Shopify to MYOB Acumatica.

Configuration of the Import of Fraud Analysis Information

To set up the import of fraud analysis data along with sales orders from the Shopify store, you do the following in the Order section of the Order Settings tab of the Shopify Stores (BC201010) form:

  1. Select the Import Order Risks check box.
  2. In the new Hold on Risk Status box, which becomes available when you select the check box, select one of the following options:
    • High Risk: The system will assign the Risk Hold status to imported sales orders with high risk.
    • Medium or High Risk: The system will assign the Risk Hold status to imported sales orders with medium risk and high risk.

The risk analysis information is imported from the Shopify store to MYOB Acumatica along when the Sales Order entity is synchronized. For more information about data synchronization, see Data Synchronization: General Information.

Review of the Imported Risk Analysis Information

If a sales order imported from the Shopify store is assigned the Risk Hold status, before fulfilling the order, you should review the following order risk information on the Risks tab of the Sales Orders (SO301000) form:

  • The status in the Risk Status box, which can be Low, Medium, or High
  • The score in the Score % column of the table
  • The recommendations in the Recommendation column
    Attention: Each order can have more than one risk recommendation and score. The Risk Status box displays the maximum risk in the list of risk recommendations.
Table 1. Mapping of risk scores and statuses
Score % Risk Status
0.00–20.00 Low
20.00–60.00 Medium
60.00–100.00 High

After you have investigated the order, you can do the following:

  • To cancel the order that is too risky to process, you click Actions > Cancel Order on the form toolbar. The order is assigned the Canceled status and excluded from processing.
  • To process the order, you click the Remove Risk Hold button on the form toolbar. The order is assigned the Open or Pending Approval status, depending on the workflow configuration.