Opportunity Classes: Implementation Activity

In the following implementation activity, you will learn how to create an opportunity class.

Attention: You will perform this activity by using the U100 dataset. In U100, you can also view examples of CRM classes that have been already created and contain all additional settings. If you have configured a company with basic settings and you want to practice creating a CRM class in this company, use the admin user to complete the activity.

Story

Suppose that you are an implementation consultant for the SweetLife Fruits & Jams company. You need to create a new opportunity class, RENEW, and make it the default class to be specified for each newly created opportunity. This class will be used for SweetLife's renewal opportunities with long-term customers.

Process Overview

In this activity, you will do the following:

Create an opportunity class on the Opportunity Classes (CR209000) form
Define an opportunity stage for the opportunity class on the Opportunity Classes form.
Select the created opportunity class as the default class on the Customer Management Preferences (CR101000) form

System Preparation

Before you start creating an opportunity class, you should do the following:

Launch the MYOB Acumatica website with the U100 dataset preloaded.
Sign in to the system as implementation consultant Kimberly Gibbs by using the following credentials:
- Username: gibbs
- Password: 123
Make sure that on the Company and Branch Selection menu, in the top pane of the MYOB Acumatica screen, the SweetLife Head Office and Wholesale Center branch is selected.

Step 1: Creating an Opportunity Class

To create the RENEW opportunity class, do the following:

On the Opportunity Classes (CR209000) form, add a new row.
In the Summary area, do the following:
1. In the Opportunity Class ID box, enter the new class identifier: RENEW.
2. In the Description box, type the following brief description of the class: Renewal opportunities with long-term customers.
3. Make sure that the Internal check box is selected to hide all records of the class from the Customer Portal users.
4. On the Details tab, select the Show Activities from Source Lead check box. In this case, the system will show the list of activities of the source lead, which are displayed on the Activities tab of the Leads (CR301000) form, on the Activities tab of the Opportunities (CR304000) form for an opportunity of the class.
On the Stages tab, in the Active column, select the check box for the Won stage.
On the form toolbar, click Save.

You have created the new opportunity class.

Step 2: Defining Opportunity Stages

To define opportunity stages for the RENEW opportunity class, do the following:

While you are still viewing the RENEW opportunity class on the Opportunity Classes (CR209000) form, on the Stages tab, do the following:
1. In the Active column, select the check boxes for the following predefined stages:
  - Development
  - Solution
  - Proof
  - Negotiation
2. Make sure that the check boxes are cleared for the following predefined stages:
  - Prospect
  - Nurture
  - Qualification
For the renewal opportunities with existing customers in your company, these stages are not needed.
In the Probabilities column, review the values for each active stage.
In the Sort Order column, review the values for each active stage.
On the form toolbar, click Save.

You have defined the stages for the RENEW opportunity class.

Step 3: Specifying the Default Opportunity Class

To select the RENEW opportunity class as the default class for newly created opportunities, do the following:

Open the Customer Management Preferences (CR101000) form.
On the General tab (Data Entry Settings section), in the Default Opportunity Class box, select RENEW.
On the form toolbar, click Save.

You have specified the default opportunity class. For each newly created opportunity, in the Summary area of the Opportunities (CR304000) form, the system will insert RENEW into the Class ID box.