Emails and Activities: Assessment Test Questions

  1. Which of the following activities can you create in the system? Select all the correct responses.
    • Emails (correct)
    • Tasks (correct)
    • Phone calls (correct)
    • Social media posts (incorrect)
  2. Select all the correct statements about time reporting.
    • You can report time spent on activities if the Time Management feature is enabled on the Enable/Disable Features form.(correct)
    • You can select the Billable check box on the Activity form to indicate that an activity is billable. (correct)
    • You can select the Track Time and Costs check box in the Summary area of the Activity form only for billable activities. (incorrect)
  3. What happens when you click the Create Email button on the table toolbar of the Activities tab of the Leads form?
    • The Email Activity form opens so that you can create an email associated with the lead. (correct)
    • The system automatically sends the email to the recipient and assigns it the Processed status. (incorrect)
    • The system adds the email to the outgoing mail on the Send and Receive Email form, where it must be sent manually. (incorrect)
  4. Which event settings can you change on the Details tab of the Event form if you are the event’s owner? Select all the correct responses.
    • The date, time, and the time zone of the event (correct)
    • The location of the event (correct)
    • The event budget (incorrect)
    • The event theme (incorrect)
    • The priority of the event (correct)
  5. Which of the following can you do on the Event form if you are an attendee of a particular event? Select all the correct responses.
    • Accept the event (correct)
    • Change the event owner (incorrect)
    • Decline the event (correct)
    • Reschedule the event (incorrect)
  6. What happens with tasks related to a lead if you create a contact associated with the lead?
    • The system copies all the tasks listed on the Activities tab of the Leads form to the same tab of the Contacts form. (correct)
    • The system deletes all the tasks listed on the Activities tab of the Leads form. (incorrect)
    • The system creates new tasks on the Contacts form that are unrelated to the tasks listed on the Activities tab of the Leads form. (incorrect)