Managing Dunning Letters

Dunning letters are letters of payment collection used to inform your customers of past-due invoices, debit memos, and overdue charges. The form and content of dunning letters generally vary depending on the country in which you perform business. Usually, multiple letters are sent in a sequence.

You can create the text of successive dunning letters, varying in tone and content from a polite first letter informing the customer about unpaid invoices to a last letter mentioning all allowable collection options. We recommend that these letters be sent at carefully selected intervals so that a customer with intent to pay has enough time between letters to settle all invoices before the arrival of the next letter.

The functionality is available if the Dunning Letter Management feature is enabled on the Enable/Disable Features (CS100000) form.

This chapter describes how to set up and manage the dunning process.