Link a Case to Another Case

If you are using the contract-based REST API to integrate MYOB Acumatica with an external system, this external system can create cases in MYOB Acumatica and link them to another case defined in MYOB Acumatica. For details about the relations between cases, see Case Management: General Information.

Testing of the Request

Before you test the code below, you need to do the following to configure your client application and the MYOB Acumatica instance to be used:

Deploy a new MYOB Acumatica instance with the U100 dataset. For details on deploying an instance, see To Deploy an MYOB Acumatica Instance.
To sign in to the instance in the client application, use the tenant name (which you specified when you created the instance) and the HEADOFFICE branch.
If you use Postman as the client application for testing, in the IntegrationDevelopmentGuide.postman_collection.json collection (which is located in the IntegrationDevelopment\Help folder of the Help-and-Training-Examples repository on GitHub), make sure the collection variables have the proper values.

Request

You can use the following request example to create a case and link it to another case through the contract-based REST API.

Tip: In the request example below, <MYOB Acumatica instance URL> is the URL of the MYOB Acumatica instance (such as https://my.acumatica.com/MyInstance). You can omit the instance name in the URL (that is, you can use https://my.acumatica.com) if the instance is installed in the root of the website.

PUT / HTTP/1.1
Host: [<MYOB Acumatica instance URL>]/entity/Default/23.200.001/Case?$expand=RelatedCases
Accept: application/json
Content-Type: application/json

{
    "ClassID": {
        "value": "SERVCONS"
    },
    "BusinessAccount": {
        "value": "GOODFOOD"
    },
    "Subject": {
        "value": "Billing plan"
    },
    "RelatedCases": [
        {
            "CaseID": {
                "value": "000004"
            }
        }
    ]
}

Usage Notes

To create a case and establish its relation with another case, you need to specify the case ID of the related case by using the CaseID field of the RelatedCases detail entity of the Case entity.

Note: The ParentCaseID field of the RelatedCases detail entity of the Case entity is never returned by the system and cannot be used for the assignment of values.