Create a Case

By using the REST API, you can create cases on the Cases (CR306000) form. For more information about the creation of cases, see Creating Cases.

System Preparation

Before you test the code below, you need to do the following to configure your client application and the MYOB Acumatica instance to be used:
  1. Deploy a new MYOB Acumatica instance with the U100 dataset. For details on deploying an instance, see Instance Deployment: To Deploy an Instance with Demo Data.
  2. To sign in to the instance in the client application, use the tenant name (which you specified when you created the instance) and the HEADOFFICE branch.
  3. If you are using Postman as the client application for testing, in the IntegrationDevelopmentGuide.postman_collection.json collection, make sure that the collection’s variables have the proper values. This collection is located in the IntegrationDevelopment\Help folder of the Help-and-Training-Examples repository on GitHub.

Request

You can use the following request example to create a case through the REST API.

Tip:
In the request example below, <MYOB Acumatica host> is the URL of the MYOB Acumatica host (such as https://my.acumatica.com). You need to use the instance name in the URL of the request (such as https://my.acumatica.com/MyInstance) if the instance is not installed in the root of the website.
PUT /entity/Default/25.200.001/Case HTTP/1.1
Host: <MYOB Acumatica host>
Accept: application/json
Content-Type: application/json

{
    "ClassID": {"value": "JREPAIR"},
    "BusinessAccount": {"value": "ABAKERY"},
    "ContactID": {"value":  "100211"},
    "Subject": {"value":  "Some Subject"},
    "custom": {
        "Case": {
            "AttributeMODEL": {
                "value": "JUICER15:Commercial juicer with a prod rate of 1.5 l per min"
            }
        }
    }
}