Deleting MYOB M-Powered payments

M-Powered Payments > Making MYOB M-Powered payments > Deleting MYOB M-Powered payments

The procedure for deleting an MYOB M-Powered payment depends upon its status. You should not delete payments with a status Sent or Awaiting Approval, which are in the process of being cleared by your bank.

The table below explains how to delete payments for each payment status.


Status	When to delete	How to delete MYOB M-Powered payments
To Be Authorised Partially Authorised To Be Sent Cancelled Failed	You can delete these payments before sending.	See Deleting unprocessed MYOB M-Powered payments. When you delete unprocessed payments, you stop the payment from being sent.
Sent Awaiting Approval	Do not delete these payments.	If you have some issue with a sent payment (for example, if you have entered the wrong amount), you need to contact the MYOB M‑Powered Services support team by calling 1300 555 931. If you delete these payments, you will not stop the payment from being processed.
Processed Partly Failed Refer To Bank	You can delete the payment record anytime.	To delete, select the payment in the M‑Powered Services Centre window and click Delete. Before you delete, we recommend that you print payment details and retain these details as confirmation of previous payments.
Future Dated	You can delete these payments after the payment is cancelled.	To delete these payments, you first need to cancel the payment. See Cancelling future-dated payments. After you have cancelled a future-dated payment, the payment’s status is updated to Cancelled. See the Cancelled status above for more information on deleting these payments.

Deleting unprocessed MYOB M-Powered payments

Unprocessed MYOB M‑Powered payments are payments that have not been sent to your bank for processing or have failed to meet processing criteria.

To delete an unprocessed payment you first need to delete or reverse the payment in your company file. Once you have deleted or reversed the payment in your company file you can delete the payment from the M-Powered Services Centre window.

To delete or reverse a payment

1	Delete or reverse the payment in your company file. To delete or reverse the payment, use the same procedure as for other transactions entered in your company file. For more information, see ‘Working with transactions’ in online help.

note : Payments can be either reversed or deleted

Whether you reverse or delete payments depends on the preferences in your company file. To change the preference, go to the Setup menu, choose Preferences, click the Security tab and select or deselect the Transactions CAN’T be Changed; They Must be Reversed [System-wide] option accordingly.

2	Click M‑Powered Services Centre from any command centre. The M‑Powered Services Centre window appears.

3	Select the payment you want to delete and click Delete.