M-Powered Payments > Making MYOB M-Powered payments > Failed payments
Payments that fail to meet processing criteria are returned with a Failed status. You can view the reason for the failure, and find out what action you need to take, by opening the payment’s Status Details window. To open the Status Details window, click the zoom arrow next to the failed payment.
If the payment can be re-sent, an option to create a new payment is provided in the Status Details window.
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Click the zoom arrow next to a payment with a Failed status. The Status Details window appears explaining the reason for the failure.
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Click the New Payment button. The details of the payment are copied to a new payment to be authorised and sent. See Sending MYOB M-Powered payments for more information on authorising and sending payments.
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The New Payment button is only available if your bank allows you to re-send the failed payment. The Status Details window explains what you need to do if you cannot re-send the payment.
