AR Refund Entry

Use this form to enter customer funds when the AR Refund sub-module is in use.

You can create refund transactions by:

Manually Entering a Refund

Enter the refund amount into the AR Refund Entry form, without matching the value to an original transaction. This is only allowed if the AR Module Control option Unapplied refunds allowed is selected.

When you save the refund, an unapplied transaction is created for the value.

Note: You can apply this to another transaction using the Apply Unapplied Transactions form.

Creating a Refund By Matching Against the Original Transaction(s)

Use the Items to Refund or Balance Forward forms in the AR Refund Entry form to match refund values against existing transactions (credit notes or receipts). When you have selected the customer in the Refund header, view the customer's current transactions on the Items to Refund tab. You can select one or more transactions against which the refund applies. Greentree Desktop assumes the value of the refund is the same as the value of selected transactions.

You can edit the refund value using the Refund Items form before saving the transaction. You cannot create a refund for a value that is greater than the value of the selected transaction(s). You can select transactions using an open item or balance forward view.