Dunning Process Setup: Implementation Activity

In the following implementation activity, you will learn how to implement the dunning process.

Attention:
This activity is based on the U100 dataset. If you are using another dataset, or if any system settings have been changed in U100, these changes can affect the workflow of the activity and the results of the processing. To avoid any issues, restore the U100 dataset to its initial state.

Story

Suppose that SweetLife Fruits & Jams decided to implement the dunning process in the system, which the Credit Control team can use to streamline its work. In the system, the following dunning levels should be used:

Days Past Due Days to Settle Dunning Fee
30 3 $0
60 3 $5
90 3 $10

Acting as an implementation consultant (Kimberly Gibbs), you need to enable the needed feature and set up the dunning process on the Dunning tab of the Accounts Receivable Preferences (AR101000) form.

Process Overview

In this activity, you will first enable the Dunning Letter Management feature on the Enable/Disable Features (CS100000) form. On the Accounts Receivable Preferences (AR101000) form, you will update the dunning settings for accounts receivable. Finally, on the Customer Classes (AR201000) form, you will set up dunning letter levels for the DEFAULT customer class.

System Preparation

Before you start implementing the dunning process, launch the MYOB Acumatica website, and sign in to a company with the U100 dataset preloaded. You should sign in as Kimberly Gibbs with the gibbs username and the 123 password.

Step 1: Enabling the Needed Feature

To enable the Dunning Letter Management feature, do the following:

  1. On the Enable/Disable Features (CS100000) form, click Modify on the form toolbar.
  2. In the Advanced Financials group of features, select the Dunning Letter Management check box.
  3. On the form toolbar, click Enable.

Step 2: Updating the Accounts Receivable Preferences

To set up the dunning process, do the following:

  1. Open the Accounts Receivable Preferences (AR101000) form.
  2. On the Dunning tab, specify the following settings:
    • Dunning Process: By Customer
    • Add Coming-Due Invoices: Selected
    • Dunning Fee Item: DUNNINGFEE
    • Terms: 7D - 7 Days
    • Automatically Release Dunning Fee Documents: Selected
  3. On the form toolbar, click Save to save your changes.

Step 3: Specifying Dunning Settings for a Customer Class

To specify the dunning settings for the DEFAULT customer class, do the following:

  1. Open the Customer Classes (AR201000) form and in the Class ID box, select DEFAULT.
  2. Go to the Dunning tab.
  3. On the table toolbar, click Add Row and specify the following settings for the row:
    • Dunning Letter Level: 1 (inserted automatically)
    • Days Past Due: 30 (inserted automatically)
    • Days to Settle: 3 (inserted automatically)
    • Description: 30 days
    • Dunning Fee: 0.00 (inserted automatically)
  4. Click Add Row again and specify the following settings for the second row:
    • Dunning Letter Level: 2 (inserted automatically)
    • Days Past Due: 60 (inserted automatically)
    • Days to Settle: 3 (inserted automatically)
    • Description: 60 days
    • Dunning Fee: 5
  5. Click Add Row again and specify the following settings for the third row:
    • Dunning Letter Level: 3 (inserted automatically)
    • Days Past Due: 90 (inserted automatically)
    • Days to Settle: 3 (inserted automatically)
    • Description: 90 days
    • Dunning Fee: 10
  6. On the form toolbar, click Save to save your changes.