Importing Non-Card Refunds: Item-Level Refunds

An item-level refund may be issued if, for example, a customer wants to amend a not-yet-shipped order to decrease the quantity of a purchased item or because they want to return the item whose condition or performance is unsatisfactory.

Import of Item Refunds for Not-Yet-Shipped Orders

During the import of item refunds, if the original sales order that has not been shipped (that is, that has the Open or On Hold status of the Sales Orders (SO301000) form), the following actions occur:

On the Payments and Applications (AR302000) form, the system creates a payment of the Refund type in the refunded amount and applies it to the original payment.
In the original sales order, on the Details tab of the Sales Orders form, the system updates the order line or lines to decrease the item quantities. If discounts and taxes have been applied, they are recalculated accordingly.

The following diagram illustrates the processing of an item refund for a non-card payment method when the refund is issued before the sales order has been shipped.

Import of Item Refunds for Fully Shipped Orders

If the original sales order has been shipped in full (that is, it has the Completed status on the Sales Orders form), the following actions occur when an item refund is being imported to MYOB Advanced:

On the Sales Orders form, the system creates a return order of the type that was specified in the Return Order Type box on the Order Settings tab of the Shopify Stores form. In the External Reference box of the Summary area, the system inserts the identifier of the refund that is used in the Shopify store.
In the return order, on the Details tab, the system inserts a line with the applicable quantity of the returned item. In the Reason Code column, the system inserts the reason code that was specified on the Order Settings tab of the Shopify Stores form.
On the Payments and Applications (AR302000) form, creates a payment of the Refund type in the refunded amount and links it to the return order.

The following diagram illustrates the processing of an item return for non-card payment methods when the refund is issued after the sales order has been fully shipped.

Import of Refunds for Partially Shipped Orders

When an item refund that has been issued for a partially shipped order is being imported from Shopify to MYOB Advanced, the following actions occur:

For not-yet-shipped items, the system adjusts the item quantity in the original sales order on the Sales Orders (SO301000) form, creates a refund on the Payments and Applications (AR302000) form, and applies the refund to the original payment.
For shipped items, the system creates a return order on the Sales Orders form and a refund on the Payments and Applications form, and applies the refund to the return order.

The process is similar to the import of item refunds for not-yet-shipped orders and the import of item refunds for fully shipped orders, which are described in the sections above.

Important: To avoid issues with the import of refunds for partially shipped orders, make sure to select the Restock item check box when you initiate a return of an item in the Shopify store.