Dishonoured Direct Debit

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The direct debit file is forwarded to the bank which processes the direct debit transactions. The bank returns a file containing the unsuccessful direct debit transactions, called Dishonoured Direct Debits.

Use the Dishonoured Direct Debit AR Receipt form to select dishonoured AR receipts for re-invoicing. Greentree Desktop generates a new AR invoice for the dishonoured direct debit and creates linked records to tie the initial invoice to the new invoice:

• The original invoice links to the new dishonour invoice
• The original receipt links to the new dishonour invoice
• The new dishonour invoice links back to the original invoice
• The new dishonour invoice links back to original receipt
• The new dishonour invoice links to dishonour charge invoice, if applicable

Note: As the links are kept as Linked Records it may not be possible to accurately determine which of the linked records is the first dishonour invoice. You can determine this through finding the linked receipt and then finding the invoice on the receipt.

You can charge a dishonoured amount to cover additional costs incurred with having to re-invoice. The Dishonour Charge and Dishonour Tax Code are defined on the Direct Debit Module Control form. A dishonour invoice is created.

If the Direct Debit Module Control option Generate single Invoice for Dishonoured Receipt is selected, then Greentree Desktop creates a dishonoured invoice per customer, specified on receipt. If you don't select this option, then Greentree Desktop creates a dishonoured invoice per receipt line item, using the customer of the line. The narration of the dishonour invoice specifies the invoice replaced by the dishonour invoice.

Greentree creates these linked records for the dishonour charge:

• The new dishonour charge invoice links back to the dishonour invoice.
• A subsequent dishonour has a link from the first dishonour.

Batch

The batch number that identifies the transactions in the batch displays when you select the dishonoured receipt number.

Branch

The receipt branch displays when you select the dishonoured receipt number.

Last receipt no

This field is not applicable to dishonoured receipts.

Bank

The bank account into which the direct debit payments should have been made displays when you select the dishonoured receipt number.

Currency

The receipt currency displays when you select the dishonoured receipt number.

Rate

The exchange rate used on the receipt displays when you select the dishonoured receipt number.

Number

Select the number of the dishonoured receipt using the Search field. When you select the number, the Items Paid tab and Process Dishonour button are enabled.

Note: If you select the customer and then the Number search field, the search field only gives access to the receipts for the selected customer.

Date

The receipt date displays when you select the dishonoured receipt number.

Discount allowed

The discount entered on the receipt displays when you select the dishonoured receipt number.

Received

The total value of the receipt displays when you select the dishonoured receipt number.

Posting date

The posting date of the selected receipt displays. The posting date represents the date on which the receipt updates to the general ledger.

Period end

This is the end date of the period to which the receipt was posted.

Code

Select the customer code for the dishonoured receipt. The other customer related details display when you select customer code. You can also use the customer Alpha and Name fields to select the customer.

Note: When you select the customer, the Receipt Number search field gives access to only the receipts for the selected customer. If you select the receipt number before selecting the customer code, then the Customer fields default to the customer on the receipt.

Alpha

Select the customer alpha for the dishonoured receipt. The other customer related details display when you select customer alpha.

Note: When you select the customer, the Receipt Number search field gives access to only the receipts for the selected customer. If you select the receipt number before selecting the customer code, then the Customer fields default to the customer on the receipt.

Name

select the customer name for the dishonoured receipt. the other customer related details display when you select customer name.

Note: When you select the customer, you can only view receipts for that customer in the Receipt Number search field. If you select the receipt number before selecting the customer code, then the Customer fields default to the receipt's customer.

Currency

This is the currency code for this customer.

Customer receipt - Rate

This is the currency rate for the customer's currency.

Contact/Phone

These fields displayed the contact and phone number of the selected customer.

Receipt type

For direct debit receipts, the Receipt Type is Cash.

Items Paid

The Items Paid tab is enabled when you select the dishonoured receipt number. The Items Paid tab lists all the transactions included on the selected receipt.

All the transactions for the dishonoured receipt is processed when you click the Process Dishonour button. This process creates a new invoice for all the transactions on the dishonoured receipt.

• Linked Records
• Module Control

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