Custom Tab

Use this tab to assign and display customer tree and user-defined field information for customers.

Information If a customer tree is defined as Mandatory, you can't save a new customer masterfile unless you have allocated the customer to a branch in that tree.

You cannot remove a customer from a tree using this form. This action must be performed using the Customer Tree Maintenance form.

Options Reference

Each option and field on the form is described below. Mandatory options and fields are highlighted in red.

Customer trees table

To assign a customer to a tree branch, double click the tree name in the table to display associated branches and then select or change the tree branch for the customer.

Customer fields table

Custom fields are set up using User Field Maintenance, and defaults to this table, enabling the assignment of a value. You don't need to assign values to user fields.

If the customer is linked to a CRM Contact or Organisation, Greentree will synchronise UDF fields. This applies the first time a customer is linked to a contact/organisation, and whenever UDF values are updated subsequent to that. The following logic applies:

Organisation/Contact OA and Customer CA:

For a boolean type UDF, OA updates CA;
For a non-boolean type UDF, if OA has a value, then OA updates CA;
For non-boolean type UDF, if OA has a null value, then CA updates OA.