Exo Email Service

Use the Exo Email Service to automate the sending of emails from Exo Business. For example, the Business Alerts feature uses this service to send email alerts.

Installing the Service

You can install and set up the Exo Email Service using the MYOB Exo Business Services Setup Wizard and the MYOB Exo Business Service Configuration utility.

Run the MYOB Exo Business Services Setup Wizard and select the Messaging Service option. You can run the service configuration utility, MYOB.ED.EXO.Cloud.ServiceConfig.exe, at any time after installation.

Configure the Exo Email Service on the Exo Business Alerts Configuration tab of the Service Configuration utility:

A single instance of the Exo Email Service runs on each computer. An instance can have multiple database connections configured for it. To install the Exo Email Service instance, select a database connection and click Add Connection. To add connections, select them from the Exo Connection dropdown and click Add Connection.

Installing the Service Manually

You can install the service manually by:

1. Copying the ExoEmailService.exe file to the main Exo Business directory.
2. Opening a command prompt with administrative rights at this location.
3. Entering ExoEmailService.exe /install [connection], where [connection] is the connection name of the instance of Exo Business for which you are installing the service.

You can install the service for multiple instances of Exo Business by specifying multiple connection names, separated by spaces — for example,

ExoEmailService.exe /install Connection1 Connection2

Once the service is installed, you can update the list of instances that it is installed for by entering:

ExoEmailService.exe /config [list of connections]

Note: The Exo Email Service runs using the Local System account. The Exo Business database connection must have been created while logged in as an administrator account. If it wasn't, the service can't find the connection details. If the error Failed to start service displays, open the Exo Business Connection Editor window while logged in as an administrator then delete and re-create the connection.

Configuring the Service

Once the service has been installed, you can configure it in Exo Business Configurator under System > Email Service.

Use the Email Service Configuration screen to configure the details of the email server, including address, authentication, and default user information:

Setting	Description
Server Address	The host SMTP server. This can be a server or service name (Local Area Network host only), a URL, or an IP address. Note: IP addresses are usually only used with internal mail servers or ones that have no public DNS entry (registered domain).
Server Port	The number of the port to send emails on. Consult your mail service provider or IT department for the port to use. This may depend on whether you want to use TLS or SSL encryption (see below).
Requires Authentication	If your mail server requires authentication to send mail, select this option and enter a password for your account.
Server User ID	For an internal mail server (such as Exchange Server), this is the User ID configured for the user account in the Mail program. For ISP-hosted mail accounts, this is the account name.
Password	This option is only enabled or required if Requires Authentication is selected. This is the password for your mail account. Select Show character to display the characters of the password. Otherwise, the password is masked with asterisks.
Use TLS Use SSL	Select these options to secure emails using TLS or SSL encryption, if the SMTP server supports them. Note: SSL takes precedence over TLS. If you select both options, SSL encryption is used.
From Name	The name that appears in the Sender field of emails.
From Address	Your email address.
Reply Address	Enter an address to send replies to a different email address than the From Address. If this field is left blank, the reply address is the same as the From Address.
BCC Address	This is the blind carbon copy email address. If you enter an email address here, all emails you send are also sent to this address.
File Directory	The default directory used when adding attachments to emails.

Use the Email Time Configuration screen to specify when the email service should and shouldn’t send emails, and the how often it should check for new emails to send:

Setting	Description
Don't send emails between	Enter start and end times to set the period(s) during which the service should not send emails. Click the New toolbar button to enter a new pair of times. Enter times in 24 hour format.
Don't send emails on	Select the checkboxes for days when the email service should not send emails.
Frequency	How often the service should check for new emails to send.