Processing Capable to Promise

To build customer loyalty, an organization that produces items must be able to promise the customer a shipping date that can be delivered upon. During the process of entering a sales order, the customer provides the requested date to the customer service manager, and the customer wants confirmation that the order will be fulfilled by this date. If the date cannot be met, the customer service manager needs to give the customer a realistic projected date when this order will be fulfilled.

MYOB Acumatica Manufacturing Edition provides the capable-to-promise (CTP) functionality, which enables companies to commit to shipping dates for customer orders based on production, resource capacity, and inventory.

In this chapter, you will find information about configuring the system for users to be able to use the CTP functionality and about calculating the projected dates for ordered items.