Making a refund

M-Powered Invoices > Using M-Powered Invoices > Making a refund

Making a refund

You may need to provide refunds to your customers for goods and services they paid for using M-Powered Invoices.

Customers may request to have their refund processed in any of the following ways:

▪

▪	by applying a credit note to their unpaid or future sales

▪	by crediting their credit card (note that there is a fee for credit card reversals).

To make a refund by cheque

1	Reverse the sale in question to create a credit note.

2	Settle the customer credit note by writing a refund cheque.

To apply a customer’s credit note to unpaid or future sales

1	Reverse the sale in question to create a credit note.

2	Settle the customer’s credit note by applying it to one or more of the customer’s unpaid or future sales.

To apply a refund to the customer’s credit card

Use this method only if the payment was made using the Credit Card method. You can check this by looking at the Payment Advice for the day the payment was made.

1	Collect the following information about the payment from your customer:

▪	receipt number (if the customer can provide it)

▪	credit card number

▪	invoice number

▪	original transaction amount

▪	payee number

▪	amount to be refunded.

2	Obtain a Credit Card Refund Request form by contacting the M‑Powered Services support team. Email m‑powered@myob.com.au or phone 1300 555 931 (Monday to Friday, 9.00 a.m. to 5.30 p.m. Melbourne time).

The M-Powered Services support team will advise you of the refund procedure.

Once processed, M-Powered Services will withdraw the requested refund value from your nominated business bank account. The adjustment will be shown on your Payment Advice.

3	Reverse the sale in your software to create a credit note.

caution : Don’t reverse twice!

To make sure that you don’t reverse twice (on the day when you request the refund and when the Payment Advice arrives), check the Returns & Credits tab of the Sales Register window for any outstanding credits.

4	To settle the credit, write a refund cheque from your nominated M-Powered Invoices account.

5	Replace the cheque number with the refund reference number from your Payment Advice. This will ensure your nominated M-Powered Invoices account reflects the withdrawal made by MYOB for the refund paid to your customer.

▪	Reading your Payment Advice

▪	Payment Adjustments

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