Payment Adjustments

M-Powered Invoices > Using M-Powered Invoices > Payment Adjustments

Payment Adjustments

From time to time your Payment Advice could include a payment adjustment and the corresponding bank withdrawal.

A payment adjustment may occur for a number of reasons, such as:

▪	Correction of a Bpay payment error by your customer (approval from you is requested before processing).

▪	Correction of an erroneous bank transaction.

▪	You have requested a credit card refund (see Making a refund).

A Payment Advice which includes payment adjustments is shown below.



A	Date adjusted	The date the adjustment was made.
B	Invoice No	The invoice you generated from your software.
C	Type	Indicates the payment method used to make the payment. Credit card payments made either by phone or via the internet are not distinguished, therefore, this column displays ‘Credit Card’ for all credit card payments.
D	Reason	The reason for the adjustment.
E	Amount	The amount adjusted.
F	Your Bank Statement Reference	The code that appears on your bank statement. It indicates that the withdrawal was made using an M-Powered invoice. We suggest you enter this reference in the Memo field when recording the customer payment in your company file.
G	Withdrawal Amount	Total of all the amounts withdrawn from the business bank account on this particular day.

Adjustments need to be recorded in your company file. When doing this, you need record an adjustment to the customer’s account and record a bank account withdrawal.

note : Record customer payments from all previous Payment Advices

Payment adjustments are related to previous Payment Advices. Therefore, to be able to record adjustments make sure that you have recorded the customer payments from all previous Payment Advices.

▪	Reading your Payment Advice

▪	Making a refund

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