Create Credit Memos

A customer credit is money that you owe to a customer.

▪	Reverse an existing sale. Use this method if the customer has paid for the entire sale.

▪	Manually create a credit. Use this method if you are crediting the customer for part of a sale.

▪	Process from web store. Use this method if you have processed a credit or refund through your existing web store and you now need to reflect it in your company file.

To reverse an invoice, the transaction must be unchangeable, that is, the Transactions CAN’T be Changed; They Must Be Reversed option must be selected in the Security tab of the Preferences window.

1	Find and open the invoice. For more information finding invoices, see ‘Finding a transaction’.

2	Go to the Edit menu and choose Reverse Sale. A credit note appears in the Sales window. Note that the invoice amount is a negative amount.

3	If you want, you can make a some changes to the credit note (such as changing the date and memo), but you can’t change the accounts, amounts and quantities that are associated with the credit.

4	Click Record Reversal. A customer credit appears in the Sales Register window.

1	Go to the Sales command centre and click Sales Register. The Sales Register window appears.

2	Select the Sales Register - Returns & Credits tab, then click New Credit Memo. A new credit memo appears.

3	Type or select the customer you are creating the credit for.

4	Click Layout and select the type of credit memo, then click OK.

5	Enter a description of the credit.

6	In the Account column, select the account to be credited. This is the income account you use to track sales returns and allowances.

7	In the Amount field, type the amount of the credit as a positive amount. A negative amount can be recorded for fees such as restocking fees or bank charges.

8	Click Record. A customer credit memo appears in the Sales Register - Returns & Credits window.

1	Go to the Sales command centre and click Sales Register. The Sales Register window appears.

2	Click New Credit Memo. A new credit memo appears.

3	Type or select the customer you are creating the credit for.

4	Click Layout and choose Item, then click OK.

5	In the Ship column, type the number of items being returned as a positive number. A negative amount can be recorded for fees such as restocking fees or bank charges

6	Click Record. A customer credit appears in the Sales Register window.

1	Go to the Sales command centre and click on Sales Register. The Sales Register window appears.

2	Click the Returns & Credits tab and select the Web Sales view. A list of customer refunds appears.

3	If a refund that was created in your web store is not listed, go to the Setup menu and click Web Store. In the Web Store Setup window click the Sync Options tab and click Sync to sync data from your web store with your company file.

4	Select the refund you want to settle then click Create Credit Memo. A credit memo appears.

note : Viewing a credit memo

5	If required, you can change the information on the credit memo. Be sure that the Out of Balance amount is $0.00.

6	Click Record.