Help Centre

Keyboard shortcut—Record Journal Entry window
You can open the Record Journal Entry window using the keyboard shortcut, Ctrl+G in any window.
The General Journal number is incorrect
If you want to use a different ID number for a General Journal transaction, enter the correct number in the General Journal No. field. The next journal entry you enter will be assigned the next available ID number. Note that you should retain the journal prefix letters so that you can identify the transaction in reports later.
Two transactions have been assigned the same General Journal number
If you want to delete a transaction with a duplicated number, locate the original entry using the Transaction Journal window and open it in the window where you originally recorded it. You can edit the number or reverse the transaction as your system allows.
Fixing errors on a recorded journal entry
Assigning a journal entry to more than one job
If your transaction affects more than one job, use separate line items to allocate an amount to each job. For example, if you’re recording $100 depreciation for equipment that is used on Job1 and Job2, enter a line item for Depreciation Expense for $60 and record it against Job1. In a second line item, you could allocate the remaining $40 to Depreciation Expense and indicate that it is for Job2. Journal entries can be split among any number of jobs.
The transaction doesn’t affect the balance of my account
This may occur if the credit and debit transaction amounts were both posted to the same account, effectively cancelling each other out. To fix this, open the original journal entry using the Transaction Journal and check if the journal amounts were entered correctly. If they were not, change, reverse or delete the transaction as you normally would. For more information, see Changing or deleting a transaction.
I can’t record a journal entry
Before you can record a journal entry, the amounts that appear in the Debit and Credit columns must be fully allocated and the Out of Balance amount must be 0.00.
When the Out of Balance amount is 0.00, you’ll be able to record the transaction.

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