M-Powered Payments > Maintaining MYOB M-Powered Payments > Maintaining the M‑Powered Services Centre file
Maintaining the M‑Powered Services Centre file
If you have selected the option to store your M-Powered Services Centre information separately from your company file, there are some things you need to consider to ensure a proper functioning of your M-Powered Services Centre data file. These issues are covered in the topics below.
If you move your company file, you need to move the corresponding M-Powered Services Centre ‘.box’ file to the same Windows folder location. For example, if you move your company file from your local hard drive to a network drive, you need to move the M‑Powered Services Centre ‘.box’ file to the same Windows folder on the network drive.
The name of your M‑Powered Services centre ‘.box’ file must match the name of your company file. If you change the name of your company file, you also need to change the name of the corresponding MYOB M‑Powered Services Centre ‘.box’ file.
For example, if you change the file name from Clearwater.myo to Clearsprings.myo, you need to change the name of the M‑Powered Services Centre ‘.box’ file from Clearwater.box to Clearsprings.box.
If you have renamed your company file but not your M‑Powered Services Centre ‘.box’ file, the following window appears the next time you open your company file. The window gives you the option to restore a backup of your company file or create a new M‑Powered Services Centre ‘.box’ file.
If you have not deleted your original M‑Powered Services Centre ‘.box’ file, click Cancel and rename your ‘.box’ file; otherwise, see below.
To rename your M‑Powered Services Centre ‘.box’ file, locate the original ‘.box’ file (the prefix will be the same as your old company file name) and rename this file. For more information on renaming or finding files in Windows, refer to Windows Help.
Deleting the M‑Powered Services Centre ‘.box’ file
If you delete your M‑Powered Services Centre ‘.box’ file, the following window appears the next time you open your company file. The window gives you the option to restore a backup of your company file or create a new M‑Powered Services Centre ‘.box’ file.
If you regularly back up your company file, we recommend you click the Restore button to restore your most recent company file and M‑Powered Services Centre ‘.box’ file.
If you don’t regularly back up your company file, we recommend you click the New File button to create a new ‘.box’ file.
Restoring the M‑Powered Services Centre ‘.box’ file
A copy of your M‑Powered Services Centre ‘.box’ file is automatically saved when you back up your company file using your software.
When you restore your company file you also restore the corresponding M‑Powered Services ‘.box’ file.
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You need to contact MYOB M‑Powered Services to re-activate your M‑Powered Services Centre. Contact MYOB M‑Powered Services by calling 1300 555 931 or by sending an email to m‑powered@myob.com.au.
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You need to re-enter any transaction into your company file that were recorded since your last backup, including any MYOB M‑Powered Services transactions.
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note : Do not re-send MYOB M‑Powered Services transactions
MYOB M‑Powered Services transactions that you previously sent for processing do not need to be re-sent. We recommend that when you re-enter MYOB M‑Powered transactions, you click Authorise Later and then delete these transactions from the M‑Powered Services Centre.
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Transactions sent for processing but not processed prior to the M‑Powered Services Centre ‘.box’ file being deleted, will be processed by MYOB M‑Powered Services. Note that you cannot access payment details of these transactions, nor will you receive a payment confirmation status once processing is complete.
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Creating a new M‑Powered Services Centre ‘.box’ file
When you create a M‑Powered Services Centre ‘.box’ file a new file with the same file name prefix as your company file is created in the same Windows folder of your company file.
Note the following when you create a new M‑Powered Services Centre ‘.box’ file:
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You need to contact MYOB M‑Powered Services to re-activate your M‑Powered Services Centre. Contact MYOB M‑Powered Services by calling 1300 555 931 or by sending an email to m‑powered@myob.com.au.
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Transactions sent for processing but not processed prior to the M‑Powered Services Centre ‘.box’ file being deleted, will be processed by MYOB M‑Powered Services. Note that you cannot access payment details of these transactions nor will you receive a payment confirmation status once processing is complete.
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