Troubleshooting

Work through this checklist on the device before contacting your Greentree consultantto eliminate any potential hardware or networking issues that could be the source of the problem.

Some checks require a site IT resource to complete them.

1. Is the terminal on (power up/check battery)?
2. Is the terminal responding to key presses/screen clicks (Reboot)?
3. Check the signal strength icon is green, or at least yellow (If not, check the coverage area).
4. Select the signal strength icon, and check the terminal has an IP address (Check the settings, or reboot).
5. Use diagnostics to Ping WS/Host (This indicates a wired network problem if there is no response).
6. Can a standard thin client connection (using connection manager), be established from a PC? (This indicates a general network problem if a connection is not established).

If any of these checks fail, the problem is most likely related to hardware or the network. Contact your internal IT resource review the issue before contacting your Greentree consultant.