Troubleshooting

To assist your Greentree consultant with resolving any mobile-related issues, it is helpful to work through this checklist on the device before contacting them. This will eliminate any potential hardware or networking issues that could be the source of the problem.

Some checks will require a site IT resource to complete.

1. Is the terminal form on (powerup/check battery)?
2. Is the terminal responding to key presses/screen clicks (reboot)?
3. Check the signal strength icon is green, or at least yellow (if not, check coverage area).
4. Select the signal strength icon, and check the terminal has an IP address (check settings, or reboot).
5. Use diagnostics to Ping WS/Host (wired network problem if no response).
6. Can a standard thin client connection (using connection manager), be established from a PC? (General Greentree network problem if connection not established).

If any of these checks fail, the problem is most likely to be hardware or network related. You should have your internal IT resource review the issue before contacting your Greentree consultant.