Troubleshooting Taxable Payments

Here are some problems you might encounter when making taxable payments to the ATO, along with solutions to those problems.

Client Missing on the SBR Taxable Payments Report Confirmation Screen

Problem: A client appears in Taxable Payments Reporting Worksheet but is not included on the SBR Taxable Payments Report Confirmation screen.

Solution:

1. Select Account > Creditors.
2. Edit the creditor account and make sure an account code is entered in the Alphacode field.
3. Use the Australian government's ABN Lookup tool to find the company's ABN and to ensure that the business name is entered exactly as it appears in the Australian Business Register.
4. Open the SBR Taxable Payments Report Confirmation screen. The missing companies should now be listed.

Lodgement Contains Validation Errors

Problem: When you try to lodge a taxable payment with the ATO, this error message appears:

The taxable payment lodgement cannot be submitting because it contains the following validation errors:
Reporting Party - Phone Number is required
Reporting Party - Phone Number is required

Solution:

1. In Exo Configurator, select Essential > Implementation Notes.
2. Make sure that the information for the person preparing and lodging the TPAR is entered in the System Administrator Details section of the screen.

Address Errors when Lodging Payments

Problem: Address fields don’t match the order defined by the ATO, resulting in address errors.

Solution:

1. Open Exo Config > System tab, go to the Display Names section.
2. The Purpose field is available for Australian databases. You can use Purpose fields to define the field mapping for ATO addressing (TPAR reporting via SBR).
3. If you need to control the display fields, or set a LOCALITY for your company, these fields are currently only available if your Country is set to Australia under Company Details.