Troubleshooting Taxable Payments

Here are some problems you might encounter when making taxable payments to the ATO, along with solutions to those problems.

Client Missing on the SBR Taxable Payments Report Confirmation Screen

Problem: A client appears in Taxable Payments Reporting Worksheet but is not included on the SBR Taxable Payments Report Confirmation screen.

Solution:

1. Select Account > Creditors.
2. Edit the creditor account and make sure an account code is entered in the Alphacode field.
3. Use the Australian government's ABN Lookup tool to find the company's ABN and to ensure that the business name is entered exactly as it appears in the Australian Business Register.
4. Open the SBR Taxable Payments Report Confirmation screen. The missing companies should now be listed.

Lodgement Contains Validation Errors

Problem: When you try to lodge a taxable payment with the ATO, this error message displays:

The taxable payment lodgement cannot be submitting because it contains the following validation errors:
Reporting Party - Phone Number is required
Reporting Party - Phone Number is required

Solution:

1. In Exo Configurator, select Essential > Implementation Notes.
2. Make sure that the information for the person preparing and lodging the TPAR is entered in the System Administrator Details section of the screen.

Address Errors when Lodging Payments

Problem: The address fields don’t match the order defined by the ATO, and address errors display.

Solution: Upgrade to at least version 2018.1 of Exo Business to enable the Purpose fields for display names. Use the Purpose fields to define which address field maps to which field in the TPAR.

Note: You can find the Display Names on the System tab in Exo Configurator.

SSL Connection Errors

Problem: SSL connection error message displays.

Solution:If an error message like that displays, you're most likely using an older version of MYOB Exo Business which doesn't support the correct version of TLS (which is used for secure connections).

Upgrade to version 2018.3 or later of Exo Business. There are service packs available for version 2016.3 and later which update to the correct version of TLS. Contact your Exo Business partner for upgrade advice.